I have cancelled my Direct Debits with this company .It was set up to cover Sky should an engineer be required, Recently they have taken out over £1oo pounds (2 Payments of £49 .99 plus 2 lots of £6.5o and also another £5. This has been going on since June 2009. I have spent £20 on phone calls and there is never any answer .I have sent an e- mail and two letters (The last one recorded delivery) enclosing infomation from my bank account where the reference numbers change.I notice that many other people have had enormous problems with this company, the Head of the Credit Control team is David Reynolds. I am a senior citizen dependent on a pension.