I needed answere about installations. Simple enough I thought. No one even new who my installers were or how to get me to someone who could tell me anything. I keept getting transfered to Dish Networks customer service who had nothing to do with installing. After the fourth time being transfered customer service at Dish Network gave them a little call for me. She was on the phone with them for 20 minuts dealing with my simple question. I just needed to know if the installes that were to show up the next day had called had talked to the appartment comlex. They have special installations requests. Finally Dish Network told me to just cancle the order with the jokers and go direct with them. Placing my install out another few days. From there they didn't even tell their installers I canceled. They showed up to do an install that had been cancled for three days. I asked them directly to inform the installed not to come from www.satellitesolutions.com they can't even communicate with themselves.