One of the main reasons I purchased this SUV was for safety. On numerous occasions, my 2007 Saturn Outlook lost steering while driving in heavy rain. I took it to a local dealership 4 times complaining of this serious safety issue that was occurring with my vehicle. I got the run-around from the manager stating they could not take my word for it, they had to replicate the issue. Of course this could only be done in heavy rain, so I would have to either leave my truck there until it down-poured, which would result in me having to incur major rental fees or put my family back in the harms way and wait until it rained to take the truck back. I didn't feel I should be responsible for paying for anything since this issue was reported prior to my bumper-to-bumper running out. However, since they have not been able to identify the issue over the past few months I was now over the 36, 000 miles and he said I would be responsible. Once again, I was at a loss for words.

I was furious and could not believe this truck has not been recalled for this safety issue. I really just wanted to leave the truck. I searched the Internet to see if the truck had any recalls and found a number of complaints from other owners having the same issue. I printed out complaints and presented them to the manager of the service department. He had nothing to say!!! They replaced the wheel well guards, but that did not fix the problem. He told me if I was not happy to call GM and that I did.

I spoke to a woman at GM and explained how unsafe I felt in this vehicle. This was a waste of 45 minutes. She put me on hold and called the dealership. When she returned, she told me the same thing the manager at the dealership said...there was nothing they could do unless they replicated the issue. Some of things that came out of this woman's mouth during our conversation appalled me. She told me if I felt unsafe while driving in the rain I should have the truck towed each time. Or, watch the weather and bring the truck in when it rains. I asked her how well she thought that would go over with my boss being that I would have to take my truck to the dealership every time it rained until they were able to replicate the issue. She finally agreed to call the dealership and mark my file for a rental the next time we were expecting heavy rain.

After leaving the car with the dealership on a rainy day. I received a call from the dealership saying they replicated the issue. They changed the BELTS and said I was responsible for parts, labor and rental. I was so angry. First of all, the woman at GM gave approval for the rental. Second, the issue was reported prior to my bumper-to-bumper expiring, which I had the paperwork to prove. Third, he did work on my truck without my permission or telling me there were fees associated. His response was, "I could put the old belts back on". After arguing once again, they ended up covering the charges. My experience with the dealership and GM Customer Service was very unpleasant and stressful. I have never had any issues such as this with my Toyota. I will definitely think twice about purchasing any future vehicles from GM because of this.