Saturn
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Category: Automotive
Contact Information
United States
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Saturn Reviews
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Keanne
July 14, 2010
Saturn corp not dealing with the problem
I have owen the saturn ion 2 for 6 months and have 3200 mi. on the car and it has been in the shop for the same problem 8 times and now one knows how to fix the car and all the can say i well if it comes back on bring it back and will try somthing different i should not have to take a new car to the dealer for repairs this many times at this time all they have offerd me is a searvice plan . im fed up with saturn corp not dealing with the problem.
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RJH
June 19, 2009
Won't make key for dead mother's car
My mother passed away recently. I was her only child, so it was up to me to wind up her affairs. One thing I have to do is to dispose of her 2004 Saturn Ion. She died in the hospital and no one seemed to know what happened to her car keys.
I thought, no problem, I'll go to the dealer with the VIN and get a new key. No way, they told me. They flatly refused to make a new key unless the car's owner was "physically standing in front" of them. What was I supposed to do, bring in her ashes??
I called the Saturn customer service number and they backed up the dealer. It didn't matter to them that I had the death certificate in hand and that my mother died without a will.
So, in addition to the trauma I was already going through, I was getting jerked around by these pinheads. They should be ashamed.
And they probably wonder why no one wants their crappy cars and the crappy service that goes with them.
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stopthegossip
June 4, 2009
saturn
When purchasing my used saturn, I was sold a car, had it insured, and then told that car had mistakenly been sold. They assured me they had an even better car (newer model) to make up for the mistake. The car has been nothing but problems since I bought it.
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February 20, 2008
Sales scam!
I was in communication with this dealer via e-mail in an attempt to buy a new Saturn VUE. I finally decided this was the car I wanted(price was not an issue; I am a retired GM employee and my new car price is fixed), and drove eighty-five miles to this dealership only to find that the "new" car I wanted had almost 5000 miles on it. The salesman explained that it was a "program" car. When I asked why it was advertised as new when it obviously wasn't new, he said that they could advertise the car as new regardless of the miles on the clock because it hadn't been titled. He knew from previous e-mail exchanges that I was only interested in new cars, so he misled me intentionally, figuring if he could entice me to drive all that distance I would buy something rather than go home empty handed. Classic bait and switch! Beware consumers in the Louisville area!!!
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October 19, 2007
Poor service!
I have had 3 Saturns, all with the same complaints. The ignition switch. I will never buy another one. I have been stranded my last time. I have told numerous people about not buying a Saturn. The car runs well until you cannot get it to crank or even over. I am in my 60's and cannot afford to be stranded if I am out of town. I advise everyone not to buy a Saturn unless you want to be burdened with the headaches.
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October 12, 2007
Poor service!
We've had nothing but problems with Saturn service. Call in to the dealer and you always get voicemail. The Service Department doesn't call to let you know your car is ready. Service hours are 7:30-4:30. If your car isn't done, they go home. Can't even get an answer regarding why your car isn't done. You're left without transportation. Had a transmission leak in our new ION. Service Department couldn't find it. Had to take the car back three times before they put ultraviolet dye in the trans fluid. Sure enough there was a hairline crack in the transmission. Took them a month to get us a new transmission. The car has also been back four times for a defective trim gasket. They fix it, a week later it pops out. They finally ordered a new gasket. Took six weeks to get it. The the dealership never called to let us know the part was in. Then they were too busy to install it. We had to wait two weeks for an appointment. Today was the final straw. We had the car in for an oil change and requested new wiper blades. Told them not to install them since they charged us $25.00 the last time. Instead they charged us $20.00 PER BLADE! Not per pair... PER BLADE! The total was $40.00. When we complained we were told that was a discounted price. Saturn's list price is $30.00PER BLADE! $60.00 to replace your wiper blades. We've brought this to the attention of Saturn in the surveys they send us and don't get a response and no changes at our dealership. SATURN IS WORKING VERY HARD TO KEEP ANY CONSUMER COMPLAINTS QUIET! Be very careful before you buy a Saturn.
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January 9, 2007
Do not buy a Saturn never ever!
My brand new Gold Saturn SC1 was purchased in 1996. At 22,000 miles the car needed 4 days of serious engine work to replace the head gasket and other vital parts. At the time I was shocked, I just sold a Toyota Corolla with 100K miles on it and it ran great. I was assured this was no big deal by the manager of the dealership and it was covered so it cost me nothing.
The exact repair had to be done again at 36K miles. I called the Corporate office in Spring Hill and was told it was no big deal as I purchased an extended warranty. I was assured it was a fluke and I should have smooth sailing.
I became disabled and the car sat. At 64K miles the same repair yet again. This time it was a big deal because SATURN insisted that regardless of the past history of this car - I GOT TO PAY FOR THE REPAIRS! This cost me $1792 on 11/16/06.
I called the area manager at Saturn this corporate robot -Carolyn, was cold, and rebutted any argument I had concerning this vehicle. Had I been working and driving as I was when I first bought this car, this HEAD GASKET Issue would have occurred alot sooner than it did.
Saturn does not care. This SC1 in addition to this painful experience had 3 car alarms installed as the original 2 failed, 2 factory installed radio's installed as they began "eating" my tapes. Several repeat electrical problems and many break issues. The front drivers seat crumbled immediately. Saturn only offered to replace the cover but not pay for the installation.
The worst car, car company I ever had. I am hoping to retrieve some of my losses with Saturn, but as you can see by the above, I probably won't. DO NOT BUY A SATURN EVER EVER
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