I had booking for 18/06/2011 from Jeddah to London for my wife and myself. On Saturday, 11/06/2011, I called your airline services and told them to change the date of my travel from 18/06/2011 to 25/07/2011 and did not mention my wife's change of travelling dates.
All I realised that your staff had changed the dates for both of us (me and my wife). I only mentioned myself. Why did your staff changed both of our travelling dates.
Please, put my wife's date of travel back to 18/06/2011 immediately and today. The Booking Ref. Number for my wife's ticket is YPEOPB
Awaiting your earliest reply today through my E-Mail [email protected]

Best Regards,
Naim Golmohamad (Mr.)

COMPLAINT 1:
I had booked my ticket on the website. I was going for Hajj.
One week before my scheduled departure, I was informed that if you are going for Hajj you need to take a direct flight to Jeddah and not a via one.
when I booked the ticket, there was no information about this rule of immigration.

COMPLAINT 2:
I had to cancel the ticket, i asked the Call center guy to cancel it. The call center gave me the Account office no in London to followup for Refund.
The Account office told me since the ticket was cancelled by the Call Center, you need to send emails to Jeddah.
I wrote emails to them but till now, there is no REPLY.
I had booked my ticket in September, Cancelled in November and till now, there is no Refund.
I am absolutely appalled and irritated.
The worst thing is the ACCOUNT office in London is unreachable most of the time.