I sent Tony Cano my paperwork the end of April 2009. Over the months I was never given any updates or e-mails from them letting me know how things were progressing. I would e-mail and not recieve an e-mail back for two weeks or told to e-mail the "processor" and he would not respond back either. talk about crappy customer service! when I would question things that I thought were fishy Tony would be quick to call or e-mail me back telling me my case was going good, etc.
A month ago I actually recieved a request from them to send new financial info supposidly needed by my lender. To make a long story short I ended up contacting my lender to see what has been going on and come to find out the only info my lender has EVER recieved was the "updated" financals from four weeks ago! They never sent any financial info to my lender when I first paid and went into contract with them back in April!! I have beed struggling financially waiting for 5 months for nothing!!! They wasted five months that I could have been working on this myself and it would have been done.
Bottom line is you do not need to hire ANYONE to do this for you! you can call your lender and do it yourself. The turn around time is 30-60 days!! Don't waste your money on this or any company!!!