I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees!" Oh, but there's a $50 processing fee! But we forgot to put that on the ad!). They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever. The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account.

Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up.

Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.

Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."

So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".

Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!"

Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them."
Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"
Saveology: "Yes, sir, that's what I said..."
Me: "Whatever. You should hurry up and process my refund before I lose it."
Saveology: "You should see the refund on you credit card statement within 14 business days"

What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!

My wife and I were looking into moving to a new address, in March 2011. I called two companies

where I am a long-standing customer (Comcast and Dish Network) to ask about services at the new

address. I used my land-line phone. The following day I received a call from a Saveology

representative, about "my recent enquiry into Dish Services".

(1) Comcast and Dish do not provide this type of information to third parties. Therefore,

either Saveology hacked into my land-line, or they have a mole in the Dish Network organization

who provides this information to them.

(2) The representative did not know that I am a long-standing customer at Dish Network. He

did not ask for the A/C phone number. Representatives of Dish would have had that information.

(3) The representative talked real fast and avoided answering my questions directly.

(4) The representative had to look up details of the offers that Dish makes, and did not

have them in front of him. He was clearly using the Dish website to give details of the

packages that Dish offers.

(5) He tried to get me to sign up for Saveology services. Not Dish services, but Saveology

products. A classic bait and switch gig.

(6) The following day I received an email from Saveology " THANK YOU FOR YOUR ORDER". I

emailed them back asserting my legal right to cancel any order within 72 hours, and informing

them that they would hear from my attorney if I ever heard from them again.

(7) Two days later I received a call from a woman who was "following up on my recent order

with Dish Network"

(8) I told her I had not ordered any services from Dish Network. She tried to continue with

her script, but I stopped her. I asked her who she works for. She said " We are the scheduling

department". I repeated the question several times, with similarly evasive answers.

(9) I asked her point-blank if she worked for Saveology. SHe responded with the same answer

"we are the scheduling department..."

(10) I asked who she works for. Same evasive answer.

(11) I asked her which company signs her paycheck. I became aggressive and demanded an

answer, not letting her finish any sentence that was not a direct answer to this direct

question.

(12) Finally she just hung up on me.

(13) I called Comast and Dish and confirmed with them that they had no outstanding orders

chargeable to me. If they had, the Attorney General's office would have been alerted for

possible criminal prosecution for felony fraud, pretexting, and identity theft, as well as

violation of interstate commerce regulations, and illegal wire-tapping.

CONCLUSIONS:

Saveology is an identity theft scam. They acquire your phone number by illegal means and call

you. They misrepresent the company they work for. They try to get you to give them personal

information, such as phone numbers and credit cards. If anyone calls you saying "in regard to

your recent enquiry at Dish or Comcast", do not give them ANY personal information at all. Not

even a phone number. If you like call your provider directly to discuss your accounts with

them. Then call the Better Business Bureau, the State Attorney General, and your

Congressperson. Don't put up with this abuse.

This company has people that has some how managed to basicaly hack into satelite companys and cable companys to steal your money . They managed to steal over $100 from my mother who is disabled and dying. If this is not bad enough she still has to fork over the money for her satelite bill.this is where the money was suppose to go!And since they needed my card as well they also took $108.70 from my account .And when you try to get anything back you get the run around, yelled at, or hung up on .My money is not that bad, but my mother does not have much we help pay her bills. This is a horrible thing they are doing to people and needs to be stopped . They should be made to repay all the money they have stolen ! If you are told they have to redirect your call or connect you to another part of sales DO NOT do so .We found out the woman we spoke to DOES not even work for the satelite company!!

I called Saveology to sign up for Dish Network based on a promotion that was advertised in a mailer. Upon calling, several things are clarified that are extremely misleading ("No setup fees and no installation fees!" Oh, but there's a $50 processing fee! But we forgot to put that on the ad!). They force you to sign up for a "free trial" of some service called "Support Squad" - supposedly a tech support service. I aggressively tried to decline the "free trial", but was told that I needed to cancel it after it was processed instead. Whatever. The call goes on and more shady practices are uncovered and I tell the guy on the phone I changed my mind; I don't want to sign any kind of contract with a company that's this crooked. He convinces me to let the tech come by the next day and I can read the contract, if I still don't want to sign it, all charges will be reversed and I won't be penalised at all... fine. I finish the call and hang up. An hour later, I'm still thinking about it, and still mad, so I call Saveology back and cancel. I check the next day, and the $57 or whatever has been credited back to my account.

Fast forward three months - I notice a charge on my credit card that I don't recognise - "Support Squad - $9.99 - 888-225-8568". I search my email for "support squad" and see the initial email from Saveology. So, I call the phone number and explain that the service was cancelled, I never wanted it in the first place, I don't have Dish Network, and I never got any bills, receipts, confirmations or even account info from "Support Squad" to even be able to use their services. They say that they can only reverse 1 month's worth of charges. They say that they can't reverse anything more than that because I purchased the service through a 3rd party reseller (Saveology), but the CSR also says that Saveology couldn't reverse the charges either. After arguing with them for about 20 minutes, she offers to pull the recording of the initial call - if I didn't authorise the charges, then she could reverse them. Well, the problem is, even IF I authorised the charges, I called back an hour later and cancelled! "Well, sir, they wouldn't be able to cancel the charges then because they're only a 3rd party reseller." "Whatever, pull the call. While I'm waiting the 3 weeks it takes to do that, I'll call them, and maybe I'll call my credit card company and report the charges as fraudulent." I hang up.

Next, I call Saveology and start at the beginning of the story. They say they can't reverse the changes because they're only a 3rd party reseller.

Me:"Whatever. You guys are the ones that sold me the service. You guys are the ones that cancelled the Dish Network service. You guys are the ones that should have told me how to cancel the Support Squad service. Now, let me talk to your manager and voice my complaint before I call my credit card company and dispute the charge with them."

So, that CSR tells me that I should have called and cancelled the first time I was charged the $10 (a month after this was supposed to be CANCELLED), after all, "that's why they provide their phone number on the credit card charge." So, apparently, that's it, when you sign up for this "totally legitimate tech support company", they don't send you any emails, no snail mail, no account information, no introduction, no list of services, no welcome letter... nothing. They just bill you, and if you have any questions, you're expected to get the phone number from that line of your credit card statement. That's not shady at all! Soooo... the CSR gets her manager and they decide to "make an exception and refund all the charges".

Me: "Wait... I thought Saveology was just a 3rd party reseller and they couldn't refund the charges?!?!"

Saveology: "Sir, I said that we are a reseller for Dish Network, and I couldn't refund any charges from them."

Me: "Who said anything about charges from Dish Network? I didn't ask you ANYTHING about Dish Network! This is the first time anybody mentioned Dish Network during this call! So, you are affiliated with Support Squad then?"

Saveology: "Yes, sir, that's what I said..."

Me: "Whatever. You should hurry up and process my refund before I lose it."

Saveology: "You should see the refund on you credit card statement within 14 business days"

What a friggin' scam!! Beware of Saveology and Support Squad! If these people get a hold of your credit card number, make sure you check your statements! And keep checking your statements!!

I went to order Time Warner cable and internet for my daughter's off campus apt, and some how ended up on their web site, they called me right back and promissed 4 cable boxes and a wireless modem for 84.90, when I questioned the price they said thats the deal, i asked 3 times. They then transfer you to Time Warner for the install, because of some other install issues it took a few weeks before i could get an appt with Time Warner, and TW told me that the service was 1 box with a wired modem for that price. I called back Saveology and was told they would have to review the tapes of the conversation and that would take 7 -10 days. I waited 2 weeks and called back at which time i was told the tapes are irrevelant, they could only give me the Time Warner deal, and the rest doesn't matter, the woman at saveology laughed at me on the phone, the company is all BS, they will tell you anything to get your business. DON'T USE THEM FOR ANYTHING.