Wow, where to start. This company has been absolutely awful to deal with. Ordered merchandise on 6/27. My credit card was charged for the merchandise on 6/28. We followed up numerous occasions and finally received merchandise on 7/15. Immediately opened box and tried to install. However, merchandise was damaged. Within 30 minutes of delivery on 7/15/2010, I contacted customer service to let them know the merchandise was damaged. Then began the headache of getting the merchandise returned. They wanted pictures of the box and we got the runaround about whether or not they would take the merchandise back. I finally disputed the charge on my credit card on 7/23. Savinglots.com finally contacted me on 7/25 to say the merchandise would be picked up between 11 am-3pm on 7/28. They never showed up because they "couldn't find our house" (we had to call them to find out why the never came). Interestingly enough, they didn't have any trouble finding our house when they had the merchandise to deliver (although maybe that was why it took them so long to deliver the merchandise to begin with). They finally picked up the machine yesterday (7/29) although they were again later than they said they would be. Good riddance. Glad the experience is over and I will NEVER EVER buy from savinglots.com again.

made order on 5-22 with 2 govt. coupons for 2 dtv converter boxes. never recieved them, e-mailed on 6-22. "mark" assured me ups had lost the order and order was being redone. still never got tracking number or anything. called on 7-06, talked to unknown male, he says they are shipped direct from manufacturer and they have been dropping orders, extremely sorry and would have them shipped that day. tried calling for hours on 7-07 ( still no tracking number) and no answer on phone

Savinglots.com - ordered unit from them on March 10th - requested tracking - no tracking number given to date - March 14th they took the money on my credit card - they will not answer any email - I tried calling and they put you on hold forever. DON'T BUY FROM THESE GUYS if you expect good service!! Its the 22d of March and I still can't get any service at all from them. I have requested my money refunded and you guessed it! No action.