Member Services – Stonebridge Benefit Services – FAX# 972-881-4527 or 972-881-4527 (neither are good #'s)

Your company offers rebate services for gas and grocery recepits. The offer $10.00 each quarter for gas recepits mailed into them and $25.00 each quarter for grocery receipts mailed to them. The only stipulation listed on the rebate forms is that you are allowed one per quarter and that redemption must occur within 60 days of purchase and you must be a valid member at time purchase and of redemption. I have met all of your requirements – yet you still find some reason not to provide the services you promise in your sales material and on your website.

I became a member on 3/23/11. I mailed in my first recepits for rebate $10-gas/$25.00-groceries at the end of March - post marked 3/31/11 (1st quarter). I mailed additional $10-gas/$25.00-groceries redemtion forms/recepits the 1st week of April (2nd quarter).
I received 2 letters today stating they are not going to process my gas recepits because they have already been redeemed and that I am allowed only one per quarter. However, they were presented in different quarters and I have not received ANY redemption checks and your website doesn’t show any money coming to me.

When I called your “customer service” department today - I was told they mailed me 1 $10 gas rebate check but that they would look into the other one. I asked about to grocery receipts/rebates and was told I am not allowed to redeem them during my first 30 days. NOWHERE on any paperwork, redemption form on or your website does it show this stipulation. When I asked the representative where that rule is listed/shown - she agreed that it is not in writing anywhere - and she's not sure how I would have been aware of that - but there was nothing she could do. She advised that I would have to contact corporate and refused to give me a telephone # - only an address and fax #. I am now officially disputing this denial and requesting my money. Your company owes me $70.00 and I expect payment in full upon receipt of this fax.

I would like the promised refunds made to me - I want a refund for the 1st quarter gas $10 and the 2nd quarter gas $10 along with 1st quarter grocery $25 and the second quarter grocery $25. I am requesting a total refund of $70.00 per the agreement and materials provided to me. I have enclosed copies of all the paperwork sent to you. I am also in the process of filing complaints with the BBB and any other governing body I can locate. What you are doing is ILLEGAL. It’s called deceptive trade practices! I also noticed that you are affiliated with an insurance company? I will also contact the Texas Department of Insurance and make the aware of your antics along with the Texas Attorney General’s office.

Please send me my $70 and then cancel my service (as I want to make sure I am a paying member when you receive this fax so you can’t come up with another lame excuse to deny my payment. I will keep a transmission receipt on to prove the date and time it was sent/received.

Sincerely,
Bobbi Larson

unsolicited debit to my checking account in the amount of $14.95 made on 3/01/11

I Called and ask you to cancel this account Savings2Go I no longer wanted it this was last month. SUPPOSEDLY CANCELED it is right bk on my account this month.YOU BETTER DO SOMETHING ABOUT THIS OR MY LAWYER CAN. Ya took off the chargers last month and put them bk on this month.I WANT THIS STOPPED IMEDIATELLY!!! NO MORE CHARGES EVER!!! AS OF TODAY I WANT IT STOPPED AND THE CHARGES YA PUT BK ON THIS MONTH OFF!!! 11/27/ 2010

So I had never heard of this company until 2 months ago I noticed a charge to my main bank account for 14.95 to Savings2Go. A company I had never heard of, yet somehow they had my bank account number and my money. I called my bank and this "company" had been taking my money since Feb of 2009. $300 dollars of my money was stolen and I had no clue how. Unreal.

I have been being charged 12.95 by this company untill today I had never heard of this company. When I called to get information the girl asked my name and phone number, I gave them to her, she said I have no record of you, I then asked if you do not have record of me why are you taking money from my account. She got very rude "I do not have any record of you" I said then stop taking money from my account. SHE HUNG UP! I called back asking for a supervisor made my complaint of the first "costumer service represenative" and then continued on tellling him of the problems I am having with his company. He also could not find me in the computer. I repeated that I have never heard of savings 2 go. He explained that it was a program for movie tickets, travel, ect. and that I should have recieved coupons for gas and a membership card, I have never recieved anything from this company. After further research we did find my information at a old address and my maiden name. The man on the phone stated that he would stop further payments, and would refund $51.84. This seemed good, however after more research they have taken over 450.oo out of my account. This was a faulse charge and I am intitled to a FULL refund. not 1/8th of the money taken.