I am convinced this company has to be a bunch of scam artists working out of a garage somewhere. My complaints miror all the other ones on this site about Saxon. No comunication, You cant get an actuall human on the phone most times, then when you do any and all info you get is different than before. Our trial modificaton was abruptly cancelled without notice of any kind. When we called to ask why, we were given 3 different reasons by 3 different people. One person said we were actually turned down months before. The date she gave us was the date we sent them all the paperwork! WOW apply and refused all in one day! Now they will not accept any other payments until we pay them an additional $9000 IN FULL. The difference of the modified payments and our original payments, for the entire trial period. How do they expect a consumer to pay such a large amount if they want to modify their mortgage in the first place?
Now we are on our 2nd attempt (at their advice) of a remodification. WE WERE SERVED PAPERS YESTERDAY SAYING OUR HOUSE IS GOING TO BE REPOSESED FOR NON PAYMENT!! AAAAGGGGGHHHHRRRRGGGGG!!!
Not only does "The right hand doesent know what the left hand is doing" with this so called company, but I think the right hand doesn't know the left hand even exists! There is no comunication between anyone in Saxon. Everytime you call, you are put on hold FOREVER, then when a human being finally picks up, they have no clue about you and your situation. Calling the same person back is impossible. All you get are voice mails, with no return calls.
All we want to do is pay our mortgage. Its that simple. We cant do this if they wont accept payments!
This horror show of a company should be closed down due to unfair business practices.