I read so many complaints against Saxon and it seems like the goverment or any higher ups just aren't helping. Why?

Back in September we called Saxon and asked to lower our mortgage. We spoke to Sheila Bright she stated she could not do anything with our loan since we were not behind on our payments. She stated she can freeze the rate for the next 5 years. We asked what the catch was, She stated no catch. We explained to her we will try and refiance she said we would have no problems getting out of it. Our mortgage was about to go adjustable so we signed the papers while we tried to refinace. After dealing from bank to bank we could not refinace do to our credit scores. Now we have never missed a mortgage payment but since our payments were so high it caused us to push other bills to the side.
We went back to Saxon and stated we were unable to refinace. We wanted a lower rate to help us, Saxon stated they could not do another loan modfication since we already froze our rate. We were upset, From day one this Sheila lady never stated that to us, It's not even disclosed on our papers we signed. We asked why weren't we told about this policy she stated they did not need to.
Now i dont work for Saxon, I dont know what there rules are. Yet Saxon will not do anything to help us. We put in a complaint with BBB. Saxon are crooks and they trapped us into this thing. Little is our fault for not being educated, But Saxon should have disclosed us of that policy, Your only allowed one loan modfication for the life of your loan.

The way i look at it i dont care if i have to sue them i will get my high rate lowered, Even if i have to sue them. We are working with a loan modifcation company now, I just hope they can do something for us.

Saxon are crooks, scumbags and rude. You cant even speak with anyone there without being rude. SAXON one way or the other you will go down!

I TOTALLY AGREE WITH ALL THE COMPLAINTS I JUST READ. I HAVE WENT THROUGH THE EXACT SAME THING WITH THIS COMPANY. I WANT PART IN ANY LEGAL SUIT AGAINST THEM. MY LOAN WAS PURCHASED BY THEM AND I HAD NO CONTROL. THEY ABUSE AND TAKE ADVANTAGE OF GOOD PEOPLE FOR THEIR OWN GAIN. THEY NEED TO BE LOCKED UP AND RETURN EVERYONES MONEY. I HAVE NEVER DEALT WITH A MORE CROOKED COMPANY THEN SAXON MORTGAGE!!! HOW DO THEY SLEEP AT NIGHT?

MY HUSBAND & I HAD A LOAN WITH THEM ABOUT 9 MONTHS, WE HAD A HARDSHIP BECAUSE MY HUSBAND JOB HAD REDUCED HIS HOURS DUE TO LACK OF WORK. THEY DID NOT OFFER TO HELP US ANY WAY AT ALL. MY DAUGHTER'S COMPANY OFFERED A REPAYMENT PLAN BUT ALL THEY TOLD US WAS TO SELL OUR HOUSE SO THAT WE COULD PAY THEM.
WHEN OUR PAYMENT WAS LATE PAST THE 15 DAYS, THEY CALLED US EVERYDAY. WE TOLD THEM THAT HTEY WOULD GET THE PAYMENT BY THE END OF THE MONTH. THEY WERE THE WORST MORTGAGE COMPAY THAT WE HAVE DEALTH WITH IN 30 YEARS. THE REPS ARE NOT COURTEOUS AT ALL.
NEVER DEAL WITH SAXON MORTGAGE. THEY ARE A NIGHTMARE.

All, anyone who has or is currently being fed the shaft by Saxon Mortgage I strongly encourage you to start complaining to the government. More specifically the US Attorney General, and the Federal Trade Commission. You can find these addresses by using Google. Despite what you may think about the government abandoning people like you and I, they can and will do something if enough people write in and complain. What they're looking for is a pattern of wrong doing so please write in and let them know that these people are scum. The FTC's web site is www.FTC.gov, Also go to www.usdoj.gov/ATR and submit your complaints there as well. Secondly I have some phone numbers please call them and ask for assistance. 1877-382-4357, 1888-647-3258, and 1800-347-3735. Let's do our part to ensure that Saxon pays for what they're doing, and more importantly that they don't get any money from the government.

We too have contacted Saxon to try & restructure our ARM to something reasonable to no avail.. I've been told that the contract stands as is.. so much for hope for homeowners!!!