We have been waiting on a modification loan since January 2009. Always the same story lost document did not receive documents. Taxes and insurance not paid from esrow. If we told the whole story we could write a book.

We got our mortgage from Meritch Mortgage Services in 2001. It was a 15 year, fixed rate loan. When the guy left he took the loan papers claiming he would send me copies of them. I believed him, but never got loan papers. It seemed like things were going okay, I had a coupon book and it looked like money was coming off the principal.

Then we received a letter stating that Meritech sold our loan to Saxon Mortgage Services in 2002. Once Saxon took over, everything changed. I couldn't get in touch with them for quite some time. When I did, I asked for a monthly statement so I could see what I owed and had paid. They finally sent me statements and now the contract had changed.

Our loan became a 360 month (30 year) loan. I asked for a copy of the loan papers. It's our loan with Meritech that says it's a 15 year, fixed rate loan, with our signatures and our witness’ signature as well. But Saxon added an addendum that says it's a 30 year loan, with a 15 year balloon payment. We never signed an addendum.
I just found this "addendum" about 6 months ago and never knew that it became a 15 year balloon payment. This is Fraud! They can't just change the terms of the loan and add "addendums".

Our payment has gone up a lot. When I questioned them why, it was always, “oh, the taxes or insurance went up”. I have tried to get 3 different attorneys to look into this and try to do something about it. One attorney did find out that they were double insuring me. Then he sent my money back and said he wouldn’t handle the case. That, too, is illegal. When I contacted Saxon they said it was ‘extra’ fire insurance. If you get to talk to a real person, they talk you in circles. This is the most fraudulent company I’ve ever had to deal with.

I was making overpayments and the guy told me if I didn’t specifically tell them that it was an ‘overpayment to be applied to the principal’, it went on the interest.
Whatever you do, don’t let them know that you’re struggling. I did, now they are sending someone around to make sure we’re still living there, at a charge to me, of course.


I thought a contract was a contract and the terms of it couldn’t be changed or signatures forged. There has to be someone willing to stand up to this company.

In June 2009, we were to begin payment for our newly 'modified' loan, which locked our rate for a number of years to 7% and reduced our monthly payments by $200. At least, this is what was indicated in our modification contract/agreement (which they did not submit to us with signatures).

We called Saxon and made our first (reduced) payment on June 1st. July, we call and make our payment, for the amount of our modified loan. Saxon accepted both payments. In August, I call to make our payment, and they refust to accept it. They said our payment was now $300 more than our modification amount (at this point, we have not received anything from Saxon indicating a change in our payment) and that the last payment we made in July was sitting in an account marked as "unallocated" funds.

I asked that the 'operator' read for me what Saxon had on file for my current payment amount - her records indicated this new larger amount. I asked if she had access to our new modification agreement, and she did, and she verified our contract amount.

At that point, she opened our account 'for review' from higher management, we were advised to disregard any notices we receive while they 'review' our account to clear up the amount due, and not to submit payment (which they refused to take on every attempt).

Everyone we talked to over the next 2 months indicated that they were escalating our account 'for review'. Noone contacted us, noone reviewd our account, and we were now behind in payments.

We made an attempt to pay through September, and Saxon refused to accept our payment until they completed their review, every time we were advised that our home was not going to be subject to Foreclosure or Default while they completed their review, and to disregard any notices we receive, since they are automatically generated.

We made several (documented) phone follow up calls to find out the status of our account, attempting to pay each time, which was refused for 'review'. We were then advised to submit a new application for modification. They sent us the paperwork, we put together a new 112 page application package, and submitted it by fax and certified mail.

Our phone call to verify receipt of our package, and to find out the status of our account, resulted in being told they received our package and we would receive information by mail indicating their progress with our account, soon. That very day, we received 10 certified notices of default, and 10 additional traditional mail copies of default/filing with our court - intent to sell the property!! Yes - 20 copies of their intent to foreclose. This was in early Nov 2009. We are still under the impression that our home is not in danger of default or foreclosure, because our account is still 'under review' and they had not straightened out our original modification and payment amount, or how to get the 'system' to accept a payment from us. We are still under the impression that we are to 'disregard any notices' we receive.

We also received 2 modifcation notices within 2 days of my follow up call - one notice requested a call from us to submit more information, they other notice was to inform us that they received our package and it was being processed. I called them, in response to their notice/request. I was then asked for my payment, I attempted to pay, was rejected again (I am always told it is a flaw with their system and they can't take my payment).

I asked what information they needed for the modification - and the operator said they showed no indication that they needed anything by the information provided on my account. This is when they tell me: "Because your home is in foreclosure." WHATTT?????? If you can imagine, I aksed the 5 W's - Who, What, Where, When, WHY and HOW????

Further review of my account with the operator, and I discovered that the information about the new investor on my account (investor #159 - they won't tell me who owns my loan) DOES NOT DO MODIFCATIONS. So... now my account has fallen behind for every month they refuse to take payment, they put a hold on our account for their own review which they never performed, they requested a new modification application (this can take 45 days to process, after they accept it), we learned they increased our payment because our 'Escrow Increased' - without notification, we have been told our home was not in danger of foreclosure - and they have now filed with the court in Sacramento to sell our home if we don't come up with the balance due. Mind you - they are sitting on $1800 of ours that they are holding as 'unallocated', which would have covered the increased escrow amount they apparently added to our account, and caused a problem with their system so they were unable to process our payments after July.

We are now desperate to keep our home and were advised by Saxon to also apply for the goverment home affordable mortgage help - in the same conversation with Saxon, we were refused that service until December, because Saxon was 'going through a restructuring and would not be able to process the Home Affordability Program applications until after Dec. 1, 2009." So, yesterday (Dec 2nd) we called in and applied for this program over the phone. I'm not sure we trust our application is going to be processed. We were declined because we had a modification on our account already and we missed our first 3 payments!! WHICH WE TRIED TO MAKE!!

They put in a request to put a hold on foreclosure while our account is under review for the new gov. mod. The hold did not take. Now, our home is in Foreclosure, and I honestly don't know what this means exactly, or what to do next. I spent $300 with an attorney after finding out our home is actually in foreclosure, only to be told it would be too expensive for us to take this to court. I am at a complete loss, literally, emotionally, and figuratively.

Hoping noone else every has to experience this nightmare.

We have done a loan modification with Saxon mortgage after our ARM went out of control. Our modification took effect in December 2008. I never received any correspondence from Saxon stating when the new payments were due. I contacted customer inservice and was told the due date was Dec 1st. We scrambled and sent the payment. We have sent every other payment and in Feb 09 our payment was returned. Contacted cust. serv again and they informed me an escrow acct had been opened for insurance. Our insurance was paid and we faxed a copy of the policy to Saxon at THEIR request. They preceded to pay it again and open the escrow. I was able to get a refund from my insurance company and pay the balance. I sent a letter explaining the mix up with the funds for the escrow account as well as the payment that was returned and the next month payment. After a 2 hr call to loss mitigation, escrow and customer inservice I got absolutley no where. When I asked to be transferred to a supervisor I was placed on hold and finally hung up on. They recived my letter and payments on March 27, 2009 and on April 4 we recived another default notice. How can this be when I have made all the required payments and have shown proof? As far as I am concerned Saxon needs to be placed in default for their poor customer service. I will be taking legal action as well as contacting the 3 major TV networks locally to have this matter brought to attention. I would also encourage anyone who is haveing an issue with Saxon to do the same. Maybe if enough of us complain to the media something will happen to Saxon. I have also filed a complaint with the BBB in Fort Worth, there are over 300 complaints already filed againt Saxon with the BBB.

Saxon Mortgage Services: Reconstructed mortgage loan May 21, 2008. Have not missed one payment. Saxon says we have made no payments since October despite the fact that we have cerified-mailed and faxed the proof of payments. Thet took $15, 500.00 upon loan reconstruction and never told us where it went. Now they have filed a default otice 24 Dec. We have talked to HOPE NOW and have a HUD Counselor as of 01/31/09. We have not made our Jnauary payment because Saxon did not recoed the December payment and returned November payment. In addition to our $15K they have over $8000.00 in escrow after taxes paid in December. On top of all this we have both been laid off. Our house has dropped from the purchase price of $679, 000.00 in Sept. 2005 to $425, 000.00 now. Can anyone direct us to a class action lawsuit? Milaena