These clowns have screwed us over on three separate occassions. First time is when they bought our loan from a smaller loan company and somehow lost our payment in the buyout process. They charged us late fees for an unpaid mortgage that we actually paid! It took them 6 weeks to fix it and it took us 3 months to get it removed from our credit score. Next was a tax miscalculation. They miscalculated our taxes (by half) and told us that we weren't making our required payment. It took them 6 weeks to figure out what the problem was and again we were charged for late payment even though we made the same payment we had always made for the previous 16 months! They initially couldn't tell us why we owed more, they just said that we did...pathetic. Lastly was the remodification. They screwed this all up and after 8 months, and three packages sent to them we got it approved..sorta...only one of our two loans was updated in their system and so we were constantly harassed about late payments even though we were paying the new and approved payment as directed by the loan modification department. I can talk about their miscues for hours. Our property is in VA. Someone let me know if you want to hear more! I have TONS along with documentation!

I have a hardship and I need my loan modified.