Re: SBI

I am a SBI Credit Card customer & have been paying regularly too but since last more than 1 year's period I haven't received my card bill & no body from SBI was bothered to send me the bill or called me to check wether I have received the bill or not.

Suddenly after such a long period of time one person who told his name is Rajesh Ranga & he is a lawywer, called at my residence land line no. in the starting of this month, saying that I have a big amount of Rs.26000.00 overdue against SBI Card & if I dont pay that amount at once then he is going to get a non bailable warrant against me.

At this I asked him to provide me either statement of charges or invoice so that I can know the break up of the amount he is asking me to deposit. I also gave him my mobile no. for all further communications as I am out of home most of the time.

After half an hour he again called me on my mobile & told me that he is going to get me a special discount & now I have to pay Rs 18000.00 but I need to pay it at once only & he again didn't provide the statement.

I again asked him that pls provide me the statement & then only I can pay the o/s amount.

At this these people started calling me at my mobile no. as well as on my residence land line no. in every 1 or 2 minutes for several days & also abused every one who picks up the phone at my home.

Today due to this harassment & mental pressure to every body at home I have paid them Rs.18000.00 without still having the statement of charges levied, they only sent me a letter stating the amount due.

I would request you to pls put this matter forward & get me the justice.

I had two credit cards (bearing Numbers: 4317 5750 3782 1056 and 4317 5750 3679 8877 ) which I had returned after suffering a lot. The reasons of my dissatisfaction with SBI Cards are as follows:

1. Continuous phone calls disturbed me a lot. I have not activated or used any of my cards till I returned these, but I received some phone calls from SBI Card Person asking for outstanding amounts. I did not understand why I have to pay a big amount, where there is no purchase. I did not understand their intension.

2. No communication or statement was made till I returned the cards. My address, given in the form is correct but I did not receive any papers.

3. I have seen people who are using SBI card and have been suffered by late fine even after depositing the cheque in time.

4. I have intimated the matter though e-mail and sent the cut pieces of the cards to them by post but, no reply is received till date.

I, do not want to suffer more with SBI card. I want all the proofs for verification if I made any purchase.

SBI credit card payment has become a big headache. When i went to SBI they told, i have to pay the bill at Citibank, residency road, bangalore. When i went to citibank, they told, there is no option to pay SBI card bill at citi bank. Again when i went to SBI, they told me to drop the cheque at state bank of mysore, bannerghatta road. What is this??? Really fed up with credit card payments.

A copy of email to SBI bank:

I am a credit card holder of your bank. Ever since i have got this card not even single statement is received by me. This is a very incompetent service provided by you. I received a recorded message saying my payment is due but did not conveyed how much and for what. My credit card no is 4317575176394345. Arrange me a statement and clarification for any charges of extra penalties levied on my card. My mobile no is 09819714266. Also send me statement and resister my mobile no. for mobile alerts.

Shashank S kulkarni...

I am holding SBI credit card for more than a year. For the past 3 months I am getting calls from your collections department frequently at least 7 times a day. They are calling me and they are abusing me badly. I haven’t gone through such a kind of service in my life anywhere in this world. I pay my bills regularly more than my minimum amount balance. I don’t know why the heck they are calling me. They are making fun of me and it really drives me crazy.

I asked them to connect to their supervisor on the floor and they are saying we are the supervisor and you should talk to me only. I am sharing FEW words which they used for abusing me. You talk like a Dog. Priya can you come with me for free? I called up your customer service and filed a complaint against these people. Nothing changed yet. Four girls and three boys are calling by saying that they are the supervisors. They never used to give their real names. Every time they change the names like Stella, Naren, Nakeeran etc.

Given below are the numbers from which I receive calls:

044 65717100
044 65717084
044 65717264
044 42230038
044 42230011
044 42230038

Now I have decided to surrender this damn credit card. I will never come back to SBI for any services. SBI recruits people with no customer service skills. Don’t think losing one customer will not bring down your profit. I am posting this in the internet discussion forums also. Let others not be a prey for SBI. Trust me your people have ruined me to the extreme end in my life. I will never suggest anyone of my friends, relatives and my family members to have SBI bank account / credit card.

I am very happy to surrender my card and I will never take this card anymore in my life. If you are not the right person, please forward this to the concerned department for action. I don’t even care if you delete this mail. Anyways I am posting it in the internet forum so that the whole world will know it.

Goodbye SBI Card and your pathetic service.

Regards,
Priya