Hi, The SBI customer service is pathetic to begin with. I reside in Bangalore and had taken a loan from them. Although SBI claims to be computerised et al, yet the officials working there represent the ilk of pan-chewing babus. They had provided me with email IDs to get in touch with them for disbursal of loan amounts. After having sent 5-6 emails reminding, asking about the status not a single pathetic person decided to respond. And when we went there personally, we were told that they never received any email. If an email is sent, it is bound to arrive at some place.
That's the technology part.
Now when you get a chance to speak one of the idiots sitting behind the desk, they don't have any way of referring your records. You yourself have to remember and memorise every nuances about your account and they in typical babugiri will tell you or direct to somewhere else or will ask for supporting documents.
Why can't SBI specify details required on their website itself like other professional banks.
Its a pathetic bank with pathetic people running its affairs. Only good thing about the bank is its nationalised and low rates but still nobody from the bank can explain the account details, should anybody make the mistake of asking them to explain. Overall a bad experience when you require things to get done urgently.