Dear Sir,

Myself Anooj. S from Kerala, Hereby iam kindly inviting your attention that i have open account from one of your reputed branch of SBI : - 'Kottayi' [Palakkad, Kerala], Account Number : 30973616441 on December 1st.

And i applied for the ATM card on the same date, and I got the ATM on December 14th. But because of the lack of careness of the officers in that branch instead of ANOOJ.S they had wriiten as ANOOJA. They simply changed the gender.

On the same date i informed the problem to the person concerned to that branch and he irresponsibly give answer to keep the card. As a customer i have problem to hold an ATM card with a female gender so i requested them to replace that.

And today (13th JAN 2010) it is going to over one month, and pathetically i didnt recieved the ATM card, while enquiring to the ATM customer care they said, the first ATM till not blocked from the branch and no request for replacing the same with correction is recieved.

Iam sorry to say it will lead to the reputation of your organisation. As a service industry the officers sholud be keen in satisfying the customer but the officer including MR. Sreenivasan the bank manager said that the customer care of ATM will tell rubbish and the situation is not like that, even though they done the mistake the customer want to wait, and they said they dont have time right now inorder to check my ATM's status and said wait for one more week and then only they can tell anything.

As a customer i have a good reputation for your organisation, but the irresponsible people like the officers sitting in that branch will spoil your good will as well as the reputatio, now i didnt get any answer or proper guidance from that branch.

If the thing is like this the only way is to cancellation of my account, So i request you to help us to help u, please take an immediate action inorder to satisfy your customer

Eagerly waiting for your favourable response.

Thanking you
yours faithfully
Anooj.S
Acc No. 30973616441
9847430886