We had received a bill of Rs. 1171.80 in the month of Feb 07 for which we had paid cheque in favor of SBI. The same was collected personally by SBI personnel. then again in the month of March 07 we received a letter along with the bill of Rs.1602.57 due. Still, the same amount had been paid vide cheque in the bank. Instead of making the payment twice again we have received a mail saying total outstanding 875.34. Tell me now what is all this. We go to the bank, they tell us we have no idea about it you need to call customer care. When we call the customer care they tell us to provide the card no. and your four digit birth date. On providing the birth date, they are saying your birth date does not tally and hence the line gets disconnected and there is nobody to provide any kind of service. SBI should atleast make provision of somebody to talk to the clients directly without any stupid questions. Or even provide facilities so that we can go and meet somebody in person.

Please note: I AM NOT GOING TO MAKE ANY PAYMENTS UNTIL I GET CLARIFICATIONS WHERE ARE MY MONEY WHICH I HAVE PAID EARLIER.