THis company will not return my membership fee and when i try to call its busy or they put me off with excuses

My husband has had this company for almost 2 yrs now. We have not had a problem until recently. He has not received a script since Nov. 2010. They keep taking the money out of our checking acct but not delivery the script. Has anyone reported this company to the BBB? I have been on hold with SCBN now for almost 2 hours and still trying to speak to somone and I keep getting a recording. It keeps saying your call is very important to us. Apparently it isnt or they have alot of complaints for me to be on hold this long.
I will keep everyone posted.

March 8th, 2010 I paid $90.00 to SCBN over the phone by debit card. $50.00 was suppose to be enrolment fees and $20.00 per script. I am bipolar with adult ADD and massive anxioty, so it sounded good to me that they said I would have my meds in 2 weeks. Needless to say, I had to jump through hoops for these a**holes. It is now June 24th, almost 4 months later and my Dr.'s office said they are expediting my meds through Brystol meyers and it will cost me nothing out of pocket. I then call SCBN to get a refund and I am told that I have to submit my conserns written via a letter in the mail, email or by fax and then they will look over my letter and see if it warrents a refund. Bullshit, I want my damned money back before I blow a gasket here. I have not worked for 2 years due to my mental disability and my frame of mind is not good without my meds and someone at SCBN will get my attitude here real soon if I don't get my $90.00 back!!! By the way James, the man I first spoke to, STOP screwing sick people over! We asked for help and you robbed us. I hope this affects your ability to sleep at night because some of us can't without our meds!!! And as for the card you sent me to get my first month of meds at my pharmacy...WHAT A F***ING JOKE!

I found this sight on the web. I was supposed to receive 3 prescription, at 20 dollars a prescription I have never received but i only rec'd 2 i called the company and they told me it was a processing fee so they chargrd me 65 amonth. But in January they began charging me 40 dollars . I have not received any medication since 11/01/2009 but they are still charging me. They never give refunds. They have charged 440.dollars to date, but I have stopped a paymebnt which costs 32.dollars which shouldn't have to do that.

Attached below is what SCBN is really like:

What is happening there, is anyone going to get back to me or am I just going to keep emailing you to get my money back, are you still in business?
I could see why you'd be shut down, your customer service is definitly in the negative, I can honestly say that when the money is coming in, your johnny on the
spot, if at any point someone needs a simple answer, you've shown that your no where to be found, I guess we will be doing this again real soon!

Just a reminder of what you sent to me on Feb. 26, 2010 -

"We are reviewing the call that took place January 11, 2010. If, SCBN's advocate did not follow the proper procedure when the agreement took place, it will warrant a refund.

Please, allow a few business days for this to take place. Our advocates are to follow a strict script so that these misunderstandings do not happen.

You will be notified when the results are back from our Quality-Control department."

Notice your statement - Please allow a few business days for this to take place - is time up yet?


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Wed, Mar 24, 2010 9:28 pm
Subject: Re: cancel membership


Hello, anyone there care to get back to me, its now been seven days since my last message to you, it is apparent to me that you realize your mistake, in large due to the
fact that I am being ignored, lets take care of this now, just reimburse me and this will end, expecting to hear back from you within a couple of days with results, we both
know that it is beyond due.


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Wed, Mar 17, 2010 7:04 pm
Subject: Re: cancel membership


What do you mean your waiting for your office to submit the recording, your email on feb 26 (20 days ago), states that your reviewing the recording, this is a perfect example (in your
own written words) of your misrepresentations, just refer to that email (its below) stating that the recording is being reviewed and send me back my money, rely on your own
inconsistencies here in your written word of how very bad this has gone. I am quite sure that no one there is worried about any retribution, that has proven evident. Your blatant lie
doesn't help you. This is the reason why there is a couple of complaint sites for SCBN, I have yet to see such praises that compare to the complaints.

Looking forward to hearing from you within 3 days of my refund.


-----Original Message-----
From: Customer Care <[email protected]>
To: [email protected]
Sent: Wed, Mar 17, 2010 5:19 pm
Subject: Re: cancel membership


Dear John and/or Lori,

We apologize but our sister office has not submitted the recording result as of yet. We are double checking with them today and hope to resolve this as soon as possible for you.

Thank you,

SCBN Customer Care
PO Box 140766
Austin, TX 78714
1-877-304-5719 (fax)


On Tue, Mar 16, 2010 at 5:17 PM, <[email protected]> wrote:


-----Original Message-----
From: [email protected]
To: [email protected]

Sent: Thu, Mar 11, 2010 5:31 pm
Subject: Fwd: cancel membership


[email protected]


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Wed, Mar 10, 2010 8:59 pm
Subject: Re: cancel membership


No response yet, today is March 10, its been 12 days since you said you were looking into the phone call on Jan. 11, how long is it going to be before you get
back to me?


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Fri, Mar 5, 2010 9:10 pm
Subject: Re: cancel membership


I have faxed a copy of my last months worth of paystubs and my husbands copy of our bank acct. showing his last month of income, this was on Wed., March 3, 2010, I have
heard nothing since this last note below, you were going to research the call, I believe that enough time has gone by for that and I am expecting some refund, I do realize that
the $50 start up fee will not be reimbursed, however there is a remaining $120.00 that should be refunded to me, we have invested so much more than you realize and it all could
have been laid out on Jan. 11th, almost all the information SCBN retained on Jan. 11th was incorrect and this was not on my end, all I was hoping for was, some medical help for John
and financial help for myself, it has been just about 2 months now and this is time, money and medicine that is lost for us, when we could have been trying other avenues, it bothers
me greatly that your employees are just so detached from the importance of what they should be doing, I spoke with Ashley, who was helpful, she was honest and did take a good
deal of time with me, and Eloi who was the most honest with me, I would never have known that the packet was returned to yourselves on Jan 27th due to incorrect address, it was
the first and most important phone call that created this long drawn out mess. It would be nice to also get my $50 back and it should be from the person who did'nt take the first
phone call to be as important as it really is, I have the feeling that is going to be my loss and that he will go on to do this again to someone else who really could use help but may
not be able to lose $50, I really cannot either, that is 1/4 of a payment of an advair, but again this is probably going to be my loss. Looking forward to a speedy refund and reply.


-----Original Message-----
From: Customer Care <[email protected]>
To: [email protected]
Sent: Fri, Feb 26, 2010 11:46 am
Subject: Re: cancel membership


Dear John and/or Lori,

We are reviewing the call that took place January 11, 2010. If, SCBN's advocate did not follow the proper procedure when the agreement took place, it will warrant a refund.

Please, allow a few business days for this to take place. Our advocates are to follow a strict script so that these misunderstandings do not happen.

You will be notified when the results are back from our Quality-Control department.


Thank you,

SCBN Customer Care
PO Box 140766
Austin, TX 78714
1-877-304-5719 (fax)


On Fri, Feb 26, 2010 at 9:57 AM, <[email protected]> wrote:

I will fax to you a copy of bank statements with the last monthly income showing that we have too much income, then I am expecting some
money back, when I was applying over the phone, I was asked who was responsible for John, that is me, his father and I are divorced. Instead of
asking who is responsible for John and their monthly income, I should have been asked, my household monthly income, that way none of this would
have happened to us, it did work out well for you though, you have my money, again I think I have to agree with those websites stating this is
a ripoff, you should check them out yourselves, although you probably rely on people being in a vulnerable state and that works for you, again I will
fax the information you need and I am expecting $120.00 back.


-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Wed, Feb 24, 2010 4:35 pm
Subject: Re: cancel membership


So this is the reply to not only my first ltr to cancel but also my follow up email, all attached below, no one there has plain and simple common
courtesy, I can do this all day long, it can actually be a kind of therapy, you know, like expressing your feelings of such disappointment, if your not
ashamed of your practices then you should be ashamed of the fact that you spend your day working and get nothing out of it, that is not a life, life is
what you make of moments, so put all these moments of nothing into a box and carry it around, so you can look at yourself in the mirror and say
to yourself "hey it's good to be me" cause you do realize that there are no promises made to us, just from ourselves to ourselves, so again I can do
this all day long, damn this was a good time, I'm smiling!


-----Original Message-----
From: Customer Care <[email protected]>
To: [email protected]
Sent: Wed, Feb 24, 2010 2:21 pm
Subject: Re: cancel membership


Dear John and/or Lori, ­

We are in receipt of your request to cancel your membership and have discontinued your automatic payments. However, we will need further documentation in order to release you from your obligations under the Patient Advocate and Membership Agreement. The Agreement allows for you to cancel your membership and be released from your obligations if and only if:

1. It is within the first thirty (30) days and you return all forms or work product to us.
2. You become ineligible for assistance and provide us with written documentation.


Documentation of specific examples of ineligibility can include, but are not limited to the following:
· Prescription Coverage - a copy of your insurance card, or a letter from the insurance company detailing your acceptance to their plan
· Increase in Income - pay stubs, or a bank statement
· Denial of Appeal – a copy of the pharmaceutical company’s letter informing you the appeal was denied
· No longer taking medications – a letter from your Physician stating your medications have been discontinued.


These membership terms were made known to you on January 11, 2010, during the reading of the Patient Advocate Membership Agreement.


Please forward that information to the address or fax number listed below within 14 days. If you are unable to provide the above requested information, in order to bring your account current to cancel, you will be allowed to buy out the remainder of your one-year agreement for $120 minus $5 for each month your account was active. If you are experiencing financial hardships that prevent you from paying, please call our Advocate Hotline to see if you are eligible for additional assistance. As soon as your account is brought current we will be able to resume helping you to receive your medications. As always, we are here to help you. Please feel free to call us with any questions that you may have.

Sincerely,

SCBN Customer Care
PO Box 140766
Austin, TX 78714
1-877-304-5719 (fax)


On Tue, Feb 23, 2010 at 5:59 PM, <[email protected]> wrote:

A generic letter, this is what I get! There are a couple of websites that have really hit the nail on the head, it really feels like a rip off.
I thought the purpose was to help people in need to get medicine, in our case, critical, my son has been
in the hospital 3 times for asthma attacks, and I explained to you the evident difficulties that I have had from the start with this program, and all I get
is a generic letter! If nothing else, will someone have the backbone to respond to my cancel email listed below.


-----Original Message-----
From: Customer Care <[email protected]>
To: [email protected]
Sent: Mon, Feb 22, 2010 7:57 pm
Subject: Re: cancel membership


Dear John and/or Lori, ­

We are in receipt of your request to cancel your membership and have discontinued your automatic payments. However, we will need further documentation in order to release you from your obligations under the Patient Advocate and Membership Agreement. The Agreement allows for you to cancel your membership and be released from your obligations if and only if:

1. It is within the first thirty (30) days and you return all forms or work product to us.
2. You become ineligible for assistance and provide us with written documentation.


Documentation of specific examples of ineligibility can include, but are not limited to the following:
· Prescription Coverage - a copy of your insurance card, or a letter from the insurance company detailing your acceptance to their plan
· Increase in Income - pay stubs, or a bank statement
· Denial of Appeal – a copy of the pharmaceutical company’s letter informing you the appeal was denied
· No longer taking medications – a letter from your Physician stating your medications have been discontinued.

Please forward that information to the address or fax number listed below within 15 days. If you are unable to provide the above requested information, in order to bring your account current to cancel, you will be allowed to buy out the remainder of your one-year agreement for $120 minus $5 for each month your account was active. If you are experiencing financial hardships that prevent you from paying, please call our Advocate Hotline to see if you are eligible for additional assistance. As soon as your account is brought current we will be able to resume helping you to receive your medications. As always, we are here to help you. Please feel free to call us with any questions that you may have.

Sincerely,


SCBN Customer Care
PO Box 140766
Austin, TX 78714
1-877-304-5719 (fax)


On Sun, Feb 21, 2010 at 7:48 AM, <[email protected]> wrote:

Goodmorning, I need to cancel John DeTraglias membership, his member #433038, per my conversation with Eloi on 2/17/10, he told me in order to
cancel, I had to send a cancel note to this address, so effective today, 2/21/10, this is canceled, do not debit my acct. again, I have already paid
you $170.00 (the price of an advair) and recieved nothing but alot of being aggrevated.

I spoke with Drew Jan. 11th, there was a definite miscommunication, he didn't get the proper information that I was giving him for
example, my income/hshold income, Johns last name was misspelled, his ss# was incorrect and I eventually found out that he didn't write down our correct
address (which led to a big problem for me and no one there took it that seriously).

First off, it took 24 days to recieve the packet, I spoke to Drew on Jan. 11th, my acct was debited on the 12th for $110.00 I never recieved the packet, so I
called every week, sometimes twice a week for 3 weeks, then finally I recieved the packet 24 days after my conversion with Drew, so in order to understand
the packet fully to make sure I was not going to make any mistakes, I had to call about household income, come to find out that John doesn't qualify for his
most important medicine, Advair, this was miscommunication from the original phone call, and also my son had to take the paperwork to his Dr. for her to fill
out her part of the packet, there is no way possible for me to cancel within the 30 day period.

I made several phone calls starting a week after the original phone call, because we hadn't recieved the packet, I just kept hearing, "give it a little more time,
where do you live, we are in texas, it may be a couple more days" so this is what I did, what choice did I have? There was 1 phone call, I asked to resend the
packet, it was Drew that I was speaking with and he said, "yes, I can send you another packet", come to find out on 2/17/10 the original packet sent out to me
on 1/13/10 was returned to you on Jan. 27th due to the address you sent it to was the incorrect address, (part of the miscommunication from the original phone
call).

I have had enough, John doesn't qualify for the advair, which is why we tried going through you, I have already paid you enough where I could have bought an
advair for John. This has just been such a disappointment and if your not clear with the people that are applying, naturally there is going to be problems.

Now $170.00 is alot of money for someone who would be looking for your help, I would like you to consider reimbursing me for $120.00, so I can invest
it into what I originally planned, the advair, considering this is what you do (helping people, who need help with medicines), it seems that this is what you
would like to do is help me out, especially because of all the problems that have come of this.

Looking forward to hearing from you soon.

Lori Tedesco