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J.K. Retzloff
October 15, 2010
Bad product, No refund
I was excited to find a company claiming to have the ability to "recreate" a discontinued fragrance, so I placed an order with them and anxiously awaited my product. After an excessive wait time, I was presented with a scent that not only was hideous, but did not even come close to what I had requested. I followed their specific instructions on returning my product "for a full refund" minus my shipping costs both ways, and 6 months later, I still have not received my refund. Scentmatchers is a company that bases their business practice on very poor customer service, zero integrity, and ultimately, theft of their customers' money. Absolutely detestable!
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Missourisinger
June 22, 2010
No refund
I filed a complaint with the Better Businss Bureau. I'm from Michigan so I tought it would be a reputable company. Silly me. Complaint on file is below.
Jan. 7, 2010: Ordered perfume on-line at www.Scentmatchers.com
Jan. 17, 2010: e-mailed Scentmatchers regarding the status of my order.
Jan. 17, 2010: Scentmatchers reminded me of their policy, "ScentMatchers policy states: How long does it take? Typically one to three weeks." and advised me to check back the following week.
Feb. 18, 2010: e-mailed Scentmatchers regarding the status of my order.
Feb. 18, 2010: Scentmatchers e-mailed back and told me it would ship out the week of February 22nd.
Mar. 3, 2010: Nearly two months after placing my order on the internet, product was received but did not meet my satisfaction. (Again, policy states delivery in 1-3 weeks.)
Mar. 4, 2010: Shipped product back to e-mailed Scentmatchers regarding the product returning.
Mar. 4, 2010: Scentmatchers apologized and wrote, "we'll give you a full refund."
March, 8, 2010: Product received at Scentmatchers facility.
April 15, 2010: e-mailed Scentmatchers regarding status of my credit/refund.
April 15, 2010: Scentmatchers asked for proof of delivery.
April 16, 2010: e-mailed proof of delivery of returned product. (returned product was delivered to Scentmatchers on Mar. 8, 2010 at this point, they had had the returned product at their facility for over five weeks with not a word regarding my refund)
April 16, 2010: Per Scentmatchers, my refund was processed and I was informed that it would take "between three and seven business days for the credit to appear".
Today May 27, 2010. It has been over 11 weeks since the returned product was delivered and I have not received my credit of $66.98.
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