I purchased a Klaussner sofa and loveseat that was delivered July 15, 2010. I have had problems with the suit since it was 3 ½ weeks. The suit has had new foam in the cushions three times and still the problem is not resolved. I had a professional upholsterer look at the suit for an evaluation. The upholsterer made a decision that there is a manufacturer design flaw in the suit (or structural defect) that will not allow the pillow to stay up on the suit. The owner of Schier’s Harry Morningstar did not act on any warranty until I reported the company to the Attorney Generals office.

The owner of Schier’s, Harry Morningstar, has stated he will not do anything more to remedy the problem even though there is a written guarantee. Mr. Morningstar has been rude, belligerent, condescending, and basically treated us as if we are not worthy people. His business practices are not ethical.

Klaussner company is standing behind their retailer, Harry Morningstar at Schier’s Furniture, Chambersburg, PA, which proves Klaussner is not a reputable company.

Do not buy Klaussner Furniture and do not buy from Schier’s Furniture in Chambersburg, PA. 17202 Also Mr. Morningstar owns The Furniture Market in Waynesboro, PA.