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July 9, 2008
Duty free alcohol
My complaint is about the airport its self rather than your airline, i flew from dubai into amsterdam on the 6th july 08. When in dubai duty free i purchased a rather nice bottle of malt whiskey for my fathers birthday and a bottle of vodka for a present along with 400 cigarettes which i was entitled to as i was flying with my girlfriend. On arrival into amsterdam everything was fine until i went to go through the departure gate for my connecting flight to aberdeen, as my hand luggage went through its metal check i was asked if my bag could be searched which i was more than happy about cause i new i had nothing to hide. When my bag was opened the male which searched it said i could not travel with my alcohol. He said it needed to be in a sealed bag, which to my disbelief i was not aware of. He said cause i had traveled from out with the eu this was ok but i could not take it on my connecting flight. So my rather expensive drink was taken from me. The airport employee was very rude when dealing with me. I said to him the seals on the bottles were not broken and i had receipts for proof of purchase and it was in a duty free bag. but to my horror he still removed it from me. The bit i can't really understand is that you allow passengers to fly into your airport with alcohol not in a sealed bag but won't let them out. The sealed bag rule should be a world wide thing in that case. So basically i returned home with no birthday presents and a lot lighter in the pocket. I look forward to hearing from you cause i think the way i was treated was absolutely ridiculous, just another way to con passengers out of there duty free belongings!!!
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