- I called Schmidhauser out to my house. We had a problem with the earth leakage and I asked them to look at light fixtures in my bedroom and let me know what the problem was.
- They fixed the leakage problem and diagnosed the light fixture (something had to be replaced).
- They took the light fixture with them, promised to call back with quote the following day and come fix the light. This didn't happen of course.
- Then I get sent an invoice. My husband and I refuse to pay as the service is incomplete.
- We then get sent a quote for the light fixture.
- We asked for a break down. i.e how much is the labour and cost of light fixture separately. This was not done.
- Then the phone calls and harrasment start. We were told to pay the invoice as our helper signed the work off. I explained that I did not authorise her to do that but of course that's too hard for them to understand.
- So my husband and I have been subjected to threats to be taken to lawyers and blacklisting. People shouting at us, dropping the phone on us and just being plain rude.
All we want is to know the price of the fixtures and for them to come complete the Job.