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December 1, 2008
billed for material not received
I did not receive books from Scholastic, Inc. I received a bill for collections from their hired collection company, Retrieval Masters Creditors Bureau, Inc. (RMCB). I called the number provided followed the recorded message and attempted to enter the "PIN #" I called from my phone and before entering their PIN # was informed that I had entered an invalid PIN. I thought it might be my phone that was acting up and it was not. I got the same response when I used my husband's phone. I was then instructed to send them the amount asserted by Scholastic via snail mail. There was NOT a real person to talk with.
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July 3, 2008
Dishonest business practice
I would like to file a complaint against Scholastic, Inc, located in Jefferson City, MO. I found this 2005 News Release on the Federal Trade Commission website while searching for other complaints that have been filed against them: http://www.ftc.gov/opa/2005/06/scholastic.shtm. Unfortunately, after the fine and the investigation, they are still at it four years later.
A few months ago, I received some books from Scholastic At Home, addressed to a "Jackson Child." There is no Jackson family at my address and I do not have children. I did not open the package, but looked up their 1-800 number and explained to the customer service person the package was sent to the wrong person. She told me to write "Return to Sender" on the package and send it back, so I did.
A few weeks later, I received a second package from Scholastic, again addressed to "Jackson Child." I called their 1-800 number again to tell them there is no such person at the address and that I never ordered anything from Scholastic, and to please cancel the erroneous account. The customer service asked for MY name, so that she will send a return shipping label for the package. A few weeks went by, I did not receive a return shipping label, so I wrote "Return to Sender" on the package and sent it back.
Today, I received an envelope, addressed to ME, and in the sender's address, there is no name, just an address. I opened the envelope and guess who it's from? A “friendly reminder” for Mrs. Jackson from SCHOLASTIC, asking me to pay a bill for books that were mistakenly sent to my house that I have returned!
I am furious the Scholastic customer service person tricked me by telling me she will send me a return mailing label but instead changed the name on the account so they can send me a bill. This is unacceptable business practice and something has to be done about it. I have always thought the Scholastic name to be trustworthy and in good standing, and what a disappointment it was to find out otherwise.
I want them to stop this sort of business practice. I also want them to cancel the account - I wish to never, ever receive anything in the mail from them ever again. After reading the 2005 News Release on the FTC website I was shocked to realize they have not changed their business practices at all.
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July 7, 2007
Sick and tired of these calls!!
I get the phone number: 203-797-3222 showing up on my caller ID (Unknown Name) several times a day, this continues into the evening and they have even called before 9 a.m. on a Saturday morning. We are on the "Do Not Call" list, but somehow they are still getting threw and when we answer there is never anyone there... and also, they never leave a message on our voice mail. I am really tired of this. Is there anything that I can do about this???
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