This company is absolutely terrible -- their sales picks up right away and is happy to sell you a scooter, but their customer service leaves you on hold for 30-45 minutes at a time before you eventually give up.

They sold me a scooter in September with a bad brake rotor. I called them the NEXT DAY, and was told to bring the scooter in.. well, being that I am 70 miles away without a truck, of course I can't keep running back and forth or take time off work. Everyone over there has a different story -- finally I sent the part back to them and was told it would be 2-3 weeks (which was actually 5 weeks) to get the part, even though their site CLEARLY states 'We have all parts in stock!"

5 weeks later, the rotor finally comes in, and guess what, its even worse than the first one! Of course I call them, and they tell me someone will call back Monday, its now Tuesday and I have no hopes of getting a call back. I can't believe how a company like this is still in business -- to think I was actually going to buy 2 scooters from them instead of one.. glad I bought my other one from Harley (Genuine Buddy Scooter) -- I'd highly recommend to spend the extra bucks and buy from a reputable company with good customer service.

I agree with the other poeple this company deserves their 'F' rating with the BBB.