Scooter Depot
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Category: Lifestyle
Contact Information
719 Nogales St., City of Industry, California, United States
Phone number: 1-866-965-3888
www.scooterdepot.com
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Scooter Depot Reviews
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scooterrest
September 8, 2010
MC-TS9 trike scooter
I purchased the MC-Ts9 trike from scooter depot .The people there were VERY friendly and helpful BEFORE the purchase. This trike arrived with several problems.. one main one was It had a GAS LEAK on the EXHAUST pipe!! when i called to try to speak to the girl that sold it to me they kept putting me on hold. She wouldn't take my call.After about 5 attempts and being put on hold forever I was told she only deals with sales.Incidently (This girl was as friendly as a best friend before the sale. I was then told i needed to talk to technical support. I asked to speak to the mananger and a VERY RUDE woman told me in a very friendly soft voice She did'nt REALLY care i was having problems with the trike and that it was MY problem.As far as technical support, their knowledge of trikes is VERY limited. My husband had to figure out how to fix it. they were pretty useless.Forget replacment parts. the warrenty is a joke. It came with a scratched up windshield. i was told i had to pay to ship it back to them and then ONLY if THEY thought it needed replacing they would replace it. hmmm. This trike was suppose to be BRAND new.If it came damaged you would think the company would pay to have it shipped back wouldn't you??...You also have to wait forever for them to get the parts to you. they told me they have hundreds and hundreds of people that need parts, and that the more IMPORTENT issues are taken care of first. (Kind of a RED flag when they have THAT many people needing replacment parts in the first place)They lie to you too. They say it isn't but this is REALLY an icebear trike. My husband does all the mechanical work on it and it is labled icebear underneath where the parts are. It is a dumb thing to lie about but if they lie about the dumb stuff what about the more importent matters ? Will NEVER RECOMEND this place to ANYONE .CAUTION...Buy from here at your own risk!!!
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Summa
August 27, 2010
Save your money
They sold me on 07/01/09 what they said was a Roketa DB-36 200cc Dirt Bike. It is not a Roketa or anything like one. It came with no instruction, no serial number or who the manufacture is. Tried to purchase a rear wheel and of course they do not stock the wheel or will tell me where to purchase one. Tried to purchase a wheel on the internet but nobody has it so I guess I'll use the dirt bike as a paper weight. When you call for customer support or parts, plan on spending atleast 1 hour on hold. I see on the internet that they now go under four differant names.. HUMMMMM wounder why. This is only one of nine differant problems I have had with this dirt bike.
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Anthony
June 7, 2010
Bad service
I purchased a Scooter from this store. It came defective, to return it, will cost you $200 bucks. Save your time and money and DO NOT BUY FROM HERE!
They expect you to try and fix it, part by part, when THEY sent it with a defective parts.
Had 3 more people that wanted to buy SCooter, good thing they waited to purchase after I got mine. I saved them time and money. They will be going elsewhere.
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Richard Army Retired
May 17, 2010
Misrepresented GoKart
http://apps.courts.ky.gov/dockets/DocketResults.aspx?pageIndex=3&CountyCourt=0471&Division=DI&EventDate=6/8/2010
http://courts.ky.gov/counties/hardin/
Hardin (KY) County Courthouse Small Claims Court (See above links)
Case: Richard Leal VS Sunny Sports Inc, Amy Barnes, Global Marketing Analysis, and Sunny Sports Inc President Ms. Lei LU 8 June 2010 10:00
Fellow consumers with buying items from Sunny Sports Inc and getting misrepresented - I guess I will see all of the above in my County Court House - Will keep you posted!!
Consumers - Please contact the CA State Attorney General for Consumer Fraud - my case is being investigate by Mr. Zinzun and Ms. Adrian Javier. They have more than 50+ documents/evidence against them from me. They are aware of this website to include the Better Business Bureau that have over 200 complaints not answered by Sunny Sports Inc and all of their Alisases companies. Together we can raise enough Consumers Complaints in order to show how fraudulent this company is – they won’t even address the Better Business Bureau. They will have to answer to the pending complaint with the Attorney General if enough people complain. I am the “spear” just need enough ripped off/angry consumers to be the “SHAFT!!!” against this company(ies):
State of California
Dept of Justice/Public Inquiry Unit
P.O. Box 944255
Attn: Mr. Lupe Zinzun or Ms. Adriana Javier
Sacaramento, CA 94244-2550
(800) 952-5225
Sunny Sports inc: President – Ms. Lei Lu Vice Pres: Ms. Amy Barnes
AKA: Global Marketing Analysis Inc, and others aliases
Bought a Gokart from them in Feb 10 for my son's 11 year old b-day. They knew all of my son's details. They stated the gokart they sold was perfect. The gokart is suppose to carry up to 400 lbs and 2 seater. I later was told by them the persons can not be taller than 48 inches but the Gokart has a plate riveted that no one under 16 years old can drive it. I guess only midgets older than 16 years old and under 4 feet can drive. Totally misrepresented. Thank God I used my VISA. My bank has all evidence and refunded my $1, 167.00 within 2 days. I have filed back in Feb 10 a complaint with my local police department. My attorney has contacted them but seems that NO ONE, to include Ms. Amy Barnes, wants to sign their name to any documents – probably aware their signature will be used against them in a court of law.
Well, I got back all of my money from my bank AND I still have the gokart. I suspect they want the GoKart back because they will try (it will not happen with me – I fight back legally) and impose about a $700.00 return policy they have (impossible to comply for an honest consumer if you read it).
I have filed a Small Claims Lawsuit and awaiting for them to come to court on 8 June 2010 in Kentucky. A consumer can legally do that even though they are in California. Ms. Barnes threatened me with their attorney (yeah, right! ). My attorney has contacted them in writing. Don’t feel threatened by them if you are not in California – know the law about internet commerce. They HAVE to file a lawsuit in YOUR state and NOT in California where their company is based from.
Put in the California Better Business Bureau their name/address and you will see the hundreds of complaints against them! Not being libel or slander – just informing the public on this company’s business ethics/dealings. Good luck!! Angry US Army Retired Soldier in Kentucky.
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Texas John
March 22, 2010
Big Scam
Don't buy there, rather take your money and give it to some poor bum at the streets! These guys just scam you. One big ripoff! I bought a scooter in March 2010 - got a 2008 model. It's supposed to have ABS brakes - of course it doesn't have them. No engine kill switch on the kick stand - no safety inspection! First take off the kick stand, because if there isn't one, it will not be inspected! Because of the age of the scooter it's totally rusty already - actually it should rust on me while I drive it over the years, well they took care of that for me - somehow?!?
They don't have a customer support after sales - just before sale they talk to you!
I got my lawyer and the credit card company working on this case now - because these scammers don't talk to me on the phone.
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r. adams
December 14, 2009
Bad customer service
This was a conversation with S.D. today read how they handle me.
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lrzaworski
September 7, 2009
Scooter doesn't run
H O R R I B L E!!! Stay away!!! We ordered a pink scooter. Customer service and delivery were flawless. Drove it 2.8 miles and that was it... dead in the water. My husband had to take the carburator off and send it back for a new one. Just got that and it leaks from every gasket. Now we need another carburator from them and keep wasting money now for return freight. What a waster of money!!! By the time he does get a brand new scooter working, it will be winter and I won't be able to ride it, and that is only if we ever get it fixed.
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June 19, 2008
Terrible service
I read the complaint here and said it was just other people complaining.I was very wrong in not trusting what other consumers had to say. If you buy from this company, you will have to but some anti depressant also.I bought the 150cc atv for my daughter and the salesman was really helpful. When I got it delivered, the battery was bad. 2MONTHS LATER OF ME TRYING TO GET SOME SERVICE, I still don't have a battery. I call and get put on hold and then disconnected.They never call back, respond to emails or have the brains to take care of a customer.If you want to buy something from them, send your money to me and I won't send you what you want and never take your call. That will be the something you will get from them
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May 22, 2008
Bad product & service
I purchased a scooter from Sunny Sports/Scooter Depot. I have had nothing but problems with it since I received it (later than promised). First, I paid extra to have it delivered with a lift truck but it came with one driver and no lift so I had to find someone to help the driver unload it. Then I had to replace the fuel filter because it was cracked. The turn signals don't work correctly. Sometimes they won't come on. Now, the scooter won't start at all. I have emailed and called Sunny Sports several times. When calling there is always 3 or more people on hold before me. I have asked twice that they call me but have not received a call. I wrote an email giving them a date by which I expected to hear from them before I contacted my attorney but that date has come and gone with no response. I have had five people that I know try to work on this scooter but noone knows what is wrong. I have tried to get a professional to look at it but since it is an off-brand and from China nobody will touch it. All I wanted was some guidance on what to do with this scooter. I have never been treated so badly nor ignored so obviously. Anyone ordering from this company should have their head examined. My appointment is tomorrow. Seriously, the website says how great their customer service is but I beg to differ.
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