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July 29, 2008
Unprofessional/no service
I ordered a scooter about 7 weeks ago. It was in-stock when I ordered it and said 3-5 days shipping. When I did not receive an email notifying me of shipping, I called and they said that everything was backordered and due to ship in the next 2-3 weeks. That was 6 weeks ago. I have called about 6 times, each time they took my number and promised to call me back with an update, NEVER have I been called! I called again today and they told me that the scooters are "on a slow boat from China" and they don't know when they will arrive. After being asked yet again for my phone number so they could call me back, I asked the woman to cancel the order and she hung up on me. Now I have to send an email so they don't end up sending it to me. What a bunch of idiots! If you go on the website now, it says they have everything in stock and ready to ship - DON'T believe it! Run from this company and even if you have to spend more money, do so and go somewhere reliable!
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January 17, 2007
This company has the worst customer service ever!
I bought a pocket bike for my son for Xmas. I ordered one at scootercrew.com a month before Christmas along with a helmet. When I received the bike it was damaged in several places. I called the company and emailed them several times and had to send pictures of the broken fairing. They told me they would replace it twice. We are now in middle January and I never received the helmet, I had to dispute the charges with my credit card company, they have told me that since I have complained to the Better Business Bureau, yahoo, aol, goggle and several other places that my warranty is VOID. They have threatened me and my son got a broken bike for Xmas. This company has the worst customer service ever. For 1 full month they had there voice mail pick up at all hours to avoid negative calls. I urge you to please shut these idiots down. They do not deserve to have a business! Thank you. I would hate to see anymore people get screwed and inconvenienced as much as I have.
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