Ordered new Sito exhaust system from Scootertronics. Part arrived broken. Sent numerous emails, photos to owner Mike Milstead. No response. Called at least ten times won't return telephone calls. Finally told me that the problem was mine and blamed me for the problem. DON'T EVER DEAL WITH THESE PEOPLE!

They are a bunch of rude, nasty crooks.

Never again will I interact with this company. After ordering 300.00 worth of parts, waiting over a month, promised returnphone calls that NEVER happened, shipping the wrong parts after waiting a month, charging my credit card immediatly(when they knowingly had to wait 3 weeks for arrival of the parts). Making me pay shipping back to them on the wrong parts they had sent me... the list goes on and on... do yourself a favor and never give this company a dime of your money .. they do not appreciate an honest transaction

Waaaaayyyy back in June of 2006 I ordered a Verrucci Retro Scooter from the Scootertronics website. I recieved an automatically generated receipt in my email a few days later, but that was it- no word on my order's progress, shipping, etc. After a week without word, I called to follow-up. At that point Michael (rudely) informed me that the Verruci scooter was not in stock, but that if I would consent he would send me the Meitian scooter instead. "Sure, " I said, it was my first scooter and all I really cared about was that it looked cute and actually showed up, (naive I know, but I'm being honest).

About 2 weeks later my scooter showed up, in a very badly battered cardboard box, with both handlebars sticking out through holes in the packing material and badly scratched. I didn't complain though, I was just happy to have my scooter.

So, a few minor issues with mechanical stuff aside, I was basically happy. (My husband is pretty handy with that kind of stuff so I didn't ever have to go through Scootertronics for repairs or anything).

So here's the problem. I never registered the scooter because it was basically purchased as just something to play around with and ride for fun around the house. I wasn't confident enough of my riding skills to use it as a full-time functional vehicle. So I stuck all the papers that came with the scooter in a file folder in the office cabinet and promply forgot all about them. Until a couple of months ago, that is...

I've recently moved to Washington state, and sadly, the weather is not ideal for scootering- so I listed the scooter on Craigslist. Found a buyer and was gathering up the paperwork when my buyer asked about registering the scooter. I agreed to call the DMV and check into the process. That's when I learned about the infamous MCO, which I'd never even heard of prior to this phone call. I look through my papers, and guess what? That's right, no MCO. No biggie, it probably just fell out of the file during one of our two moves since the purchase. (We're a military family.)

So I email Scootertronics explaining the problem, then I call since I have a buyer waiting for this information. The woman who answered the 800 number has no idea about getting a replacement MCO, and so gives me Michaels cell phone number. After 4 or 5 attempts, I get an answer, explain the issue and am told, (again rather rudely), to email the order number, VIN etc. I do- and tell buyer what's happening and that the new MCO is on the way. Big mistake, HUGE mistake.

Since that phone call, I have emailed numerous times, called repeatedly and when I haven't been flat out ingored, I've been yelled at and hung up on. What the hell? I've been nothing but courteous and polite through all my dealing with this jerk, so again, what the hell?!?

Ultimately, my buyer will most likely have to register the scooter under the Washington state "Ownership In Doubt" clause and wait a full 3 years in order to get a clean title, all because "Screw-her-tronics" can't be bothered to fill out an mail a simple peice of paper. My only consolation is that I am apparently not the only person done dirty by this crappy, crappy company.

Simply put, never shop with them... Ever!

My girlfriend and I each placed an order for a scooter helmet with ScooterTronics (http://store.scootertronics.com/info.html) on June 17th. It was supposedly shipped on June 17th or 18th, and as of July 2nd, we have still received nothing. I live in DC and the company is based in Maryland. It makes no sense why it would ever take this long to get to me.

Each time we have called, the person answering the phone has either been extremely rude (I called at 10am once and the guy picked up the phone and said he just got there and didn't know anything about my order, and basically hung up) or has not been able to provide any information. They are constantly saying they are waiting to hear back from people regarding the orders, their system is down, etc. and that they will get back to me, but never do.

When I asked if I could cancel my order, I was told they would have to find out if it was shipped... and even then, the woman (Mary) was new with the helmets and didn't know the cancellation policy.

A general word to the wise to NEVER shop with Scootertronics and pass the word on to anyone you know interested in Scooter accessories.

Stop smoking the pipe. Folks at scootertronics in Maryland seem to be smoking something because I bought a 3, 000 dollar scooter from them in December of 07 and had it for 3 weeks when it blew a head gasket, a water pump gasket, a scater cover gasket and some other things. I have been waiting for them to send me parts for it since almost 6 months!! Every time I call they are rude to me or don't seem to know what I am talking about which is hard to believe since I've been dealing with the same guy the whole time his name is mike milstead and it's his and another guys company. They have no business selling anything the way they treat paying customers. Especially selling scooters that they can't get parts for!! Now I have a scooter with 115 miles on it and it worthless!! You suck scootertronics. Beware People do not purchase from this company!!!