Just wanted to say I will no longer be doing service with scootertronics. I have ordered from them in the past and was happy with their services. Today I called their 1800 number because I wanted to get specifics on a part before I ordered from their website. Before I could even get started their contact person that answered the phone had complete sarcasm in his voice and made a complete unnecessary sarcastic comment back to be about not knowing my sons scooter. The tone in his voice and sarcasm i knew i would not be doing business with them. I sent them an email and behold the same jerk replied back and said he only reacted to my insult. But as I stated i barely got a few words out of my mouth and never said anything to insult the guy but mention my scooters situation. This operation seems to be a small operation out of someones garage. So not to waste my time with trying to go up the corporate ladder on this jerk i figured best to let other people be weary of this company. I thought them to be very unprofessional and unnecessary sarcastic.