I selected a free credit report that turned out to only cost $1, I agreed to the $1, but later received two charges of 29.95 on my credit card for becoming a member. I never agreed to any memebership but when I called the office to complain, they said I automatically became a member after 7 days and had to cancel before 7 days were up in order to not be charged. I never received the email saying I was a member - it was blocked by my spam. I used a credit card I don't use very often so I received 2 charges before I realized what was happening. I cancelled the membership, but my refund request had to go to a "panel", who decided a couple days later I didn't deserve the refund of $60 I guess, even though I never used the service. I didn't even know I was a member or had a login. My "free" credit report has costt me $61 so far, and when I read other complaint on this website, I'm not so sure I won't be charged more.
email that I was cancelled:

Membership ID: 959837
Member Login

Dear Darcie,

This message is to confirm that your ScoreSense account has been cancelled. You will no longer have access to your latest credit reports and scores or the ScoreSense identity and neighborhood monitoring features.

Your cancellation confirmation number is 966277. Please retain this email for your records.

If you have any questions or would like to reinstate your membership, simply give us a call at 1-800-679-5283 (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care

Email that I won't get a refund:
Dear Darcie,

After careful review of your ScoreSense account, we have determined that we're unable to approve your request for a refund for the charge of $29.95 that occurred on 2/26/2011. Your request was denied because you requested the refund after your initial free trial period expired or because there is not enough information to substantiate a fraud claim.

If you have any further questions, please call us at 1-800-679-5283 (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST or Sunday 12 PM – 6 PM CST).

Sincerely,

ScoreSense Customer Care