I actually worked for Scotts Lawn Service, located in Runnemede, NJ. Scotts has been around for years and have built their brand name. However, having worked for the company, I've seen the inside scams that Scotts Lawn Service operates on. Scotts Lawn Service is run by individuals empowered by greed, authority and manipulation. I've witnessed how Scotts Lawn Service hired many individuals off of the street, with no certifications or professional backgrounds, to provide lawn care for hundreds of paying and loyal customers. I also witnessed how some of the technicians would "ghost" a customers lawn. When I use the term "ghost, " I am referring to when a technician pretends to provide service on a customers lawn (whether the customer was at home or not) and deceptively leaves them a bill! I found this outrageous, as there were tons of calls from customers wondering why weeds were still growing on their lawns, their lawns were dying and turning brown, or even new problems would surface on their lawns. Scotts Lawn Service denied many refunds, credits, corrective services, etc, to deserving customers who DID NOT get what they were paying for.

The management staff running Scotts Lawn Service knew what was taking place, yet they sat by idlely and watched as customer service battled with upset customers, while throwing the "Service Agreement" in the customers' faces and quoting things that the customer did not really understand to begin with. All every customer wanted, was a good-looking, green lawn, like Scotts Lawn Service promised in the beginning through deceptive advertising.

Overall, many customers who trusted Scotts Lawn Service, where cheated out of their money. And, in this rough economical time, the last thing anyone needs is "lawn care." I witnessed, first-hand, how greedy and "shady" of a company Scotts Lawn Service has become. I sincerely hope that they are put out of business for their lawn care scams.

There was even a case that was conducted by the EPA, which identified Scotts Lawn Service as not properly registering some of their lawn care products. The staff at the Scotts Lawn Service branch in Runnemede, NJ, were told to follow a script to persuade customers that there was no real concern. Consequently, working for the company, I knew that there was something wrong.

The actuality of the EPA situation, was that Scotts Lawn Service formulated a harsher chemical to try to deal with some lawn issues, as a result of some ineffective products. Scotts intentionally did not register the product(s) in an attempt to "test" their effectiveness on lawns. Scotts was hoping that they would not get caught... but they did. However, they found a legal way to elude the accusation against them.

For all those who use Scotts Lawn Service, I suggest you leave them now because they are simply stealing your money. They do not care for lawns the way they used to years ago and they have a staff of people who do not care. All they seem to care about is money, and the staff of Scotts Lawn Service are trained to get you to believe whatever they want. I no longer work for Scotts Lawn Service and I am grateful. To this day, I believe that the Scotts Lawn Service branch in Runnemede, NJ continues to operate this way.

Consequences:

After the EPA issue was discovered, all of a sudden many customers were calling the Scotts Lawn Service office where I worked, to complain about their lawns being "burnt-looking." Lawns were said to be completely dead, after they were better off before they were treated by Scotts Lawn Service.

The unregistered Scotts Lawn Care products seems to have destroyed many lawns throughout the Delaware Valley. The Scotts Lawn Service branch located in Runnemede, NJ was even receiving calls from customers of the Scotts Lawn Service branch in Delaware.

The customers calling from Delaware, were complaining about the same things and the staff of the Delaware branch were evading calls and sending them to Runnemede, NJ, where the scam was to be addressed. The management staff knew exactly what was going on and were only focused on protecting the company's assets, rather than doing the right thing for it's loyal and dedicated customers.

For customers of the Scotts Lawn Service branch, located in Runnemede, NJ, here is a set of individuals to contact to cancel your service or address your concerns:

Serina Miller - Customer Service Supervisor

Josh Willey - Branch Manager

James Boughton - Field Supervisor

I sincerely hope that the information that I've provided helps stop the consumer scamming from Scotts Lawn Service.