February 25, 2010


Dear Sir or Madam:

On September 19, 2009 I placed two orders online for the Acaiberry Detox LP and the Life Cleanse pills, which the price at that time was .99 cents since I only had to pay the shipping and handling. (SEE ATTACHED EMAIL). On the email it clearly states that my order is scheduled to arrive on September 23, 2009. However, I did not receive my products until October 27, 2009 (SEE ATTACHED USPS Tracking information) printed online using the companies tracking numbers. Both tracking numbers were:

1) 9102-9241-8600-1035-1944-03
2) 9102-9241-8600-1035-2270-33

According to the warranty, I had 17 days to try out the product or 30 days and they would bill my account. Well, not only did I receive my products almost a month later, the company withdrew the money from my account on October 21, 1009 using a check number they provided and both checks were the same number 999. When I called the company back on October 23, 2009 to cancel, because I was totally disgusted with their business practices they issued me a cancellation number for both products, which were #2232222 and #2232223 and stated they couldn’t issue the money because the products had been mailed. I did try explaining to them that it took almost a month to receive my products and it was not fair and to no avail. They were arrogant and just said to send it back when I got the product and I did.

On Friday, October 29 I went to the US Post Office located 1132 Southern Blvd., Bronx, New York 10459 and spoke to Agent Charles, who informed me to write return to sender and use the same confirmation number the company had used to avoid any issues. I listened to Agent Charles who has been employed with the US Postal Service for many years. I then called the company and spoke to Laquachia, an agent who would not give me her number; therefore I asked to speak to her supervisor who also did not provide me with an agent number for herself or her employee Laquachia. All she said was that I would have to wait until the package was received and that I would get the total credit of $159.90 back into my account. She also explained it could take about 7 to 10 days; I was satisfied with the information therefore I said no problem and that I will call back within two weeks.

On November 16, 2009 I called again to follow up as promised and I spoke to another agent by the name of Ashley. When I asked her for her agent number she gave it to me without any hesitation. Her agent number is 31, while the other two agents, including the supervisor did have an issue. The supervisor did not even reveal her name and was very unprofessional and arrogant. I had to explain to Ms. Ashley the whole situation again and now she tells me that she does not understand why the previous agents told me 7 to 10 days to be credited to my account, when it is a process after the products is returned to the company and it could take up to 30 days and I was very upset. Ms. Ashley understood my frustration and reassured me that I should have no problems being reimbursed for both products and since Ms. Ashley was so kind enough to calm me down and speak to me like a human being and not just a dollar sign I agreed to wait the 30 days. After all, she was guaranteeing that I was getting my money back credited to my account, which I really did need.

After waiting for the 30 days and no credit in my account for the $159.90, I called again, now I spoke to another agent by the name of Alexandria and her agent # was 054. Again, I had to explain the whole story, which became tedious; however I had to do it because Alexandria had to know what was going on. Now Ms .Alexandria tells me a different whole story and told me that she was not sure why the previous agents, including the supervisor told me that my account would get credited, when the company policy is to issue a check to the customer and not credit their account, however that I would have to wait another 30 days, because there is a process for issuing checks to the customers. Therefore, you can only imagine how frustrated and angry I was. Ms. Alexandria understood and did all the best she can to calm me down and reassure me once again. This was already overwhelming and painful, because it might only be $159.90 to them, but as a single mom of three children and a granddaughter that would have been used for a couple of Christmas gifts for them. I have been dealing with agent after agent since October 23, 2009 and all of them have explained something different. At one point I told them are you kidding me, does your company conducts meetings so that all of your employees could be on the same page. No answer was given. The end results I had to wait another 30 days.

On January 21, 2010 I called and again spoke to another agent by the name of Terrell, Agent #987 who also informs me again that he does not know why the previous agents keep giving me false information and how sorry he was and that according to his notes a credit was issued to my account on January 12, 2010 around 10:52am for the amount of $79.95. I explained to Mr. Terrell that not only I didn’t get the credit and I have proof that I didn’t receive the credit, but that I am $79.95 dollars short. The total of the deposit was suppose to be $159.90, not $79.95 as I have prove of what was withdrawn from my account (SEE ATTACHED STATEMENT). He then tells me that I would have to go to my branch, which is Banco Popular and request a chargeback. Again, I was very disappointed and decided to go to the branch four days later.

On January 25, 2010 I went to the Branch and spoke to Ms. Brenda Palmer the Manager and explained what Mr. Terrell, Agent # 987 had stated about the chargeback and she stated that Banco Popular does not do a chargeback. She then checked my account and confirmed what I already knew that there were no transactions made on January 12, 2010 on my account. I asked her if she could do me a favor and explain to the people of SCS Health Products and she agreed. Therefore, that same day January 25, 2010 I called and spoke again to another agent, Mr. Darrell, Agent #56 and explained to him what the call was about and why I was putting him to speak to Ms. Brenda Palmer. He agreed and then informed her that they have been working with many banks and have never had an issue with a bank not providing their customers with a chargeback and that no prior authorization was needed. Ms. Palmer again explained to Mr. Darrell that is not the bank’s policy and that the only thing they could do is fill out a fraud report against them and Mr. Darrell was not to happy with that.

On the other hand, it would had been horrible for me because that meant I had to close my account and start fresh and I had bills that was being withdrawn from my account on a monthly basis, such as my car note, student loan and a debt consolidation program I registered for among other things. I am still appalled that I have been going through all this for $159.90. The final result nothing was able to get resolved. Mr. Darrell again enforces that checks are not being written out and according to their records there was a credit issue and there is nothing he can do for me. I felt so violated, that I would have to go through that since October 23, 2009 and to no avail. I was getting discourage until I said enough is enough and when I got home I made another call that same day and spoke to Mr. Arthur, Agent 1004 who then transferred to his Supervisor Carlos the Floor manager who understood why I was so discouraged and upset and promised to call me back and never did.

On January 26, 2010 I called again and spoke to another agent Gabby, Agent # 289, who then transferred me to her supervisor because she didn’t know what to do for me. The supervisors name was Cassandra, Supervisory Agent #39 and more arrogant she couldn’t be. She practically said we credit your account and if it doesn’t show that is no longer our problem, is your bank’s problem and again only for 79.95 and to do whatever I had to because there was nothing else they could do on their side. She made me feel like I did something wrong and hung up the phone. I waited for a while because I really upset and didn’t want to disrespect anyone, but after calming down I made two last calls.

On February 2, 2010 I called and spoke to Isac, Agent #057 who apologized profusely and informed me that I was not the only customer complaining that they never got their credit back into their account. He also informed me that he found a long list of people that had the same issue and that he took it to the department responsible for reimbursing the customers and to please give it another week and that he is pretty sure that this time the department will realize what went wrong and that they will get to the bottom of it. He was so polite and understanding that I agreed, however after over two weeks I called again and to no avail.

My last phone call was made on February 21, 2010 and I spoke to Michelle, Agent 148 who couldn’t help me either so I requested to speak to a supervisor and she transferred me to Mia, S-26 who also could not help me and now I am left with no choice but to humbly request for your assistance. I believe what they did to me was unprofessional, poor work ethics, humiliating and false advertisement and something like what I went through, and I am pretty sure there are many more of us who are going through the same should not go unnoticed. Therefore, I am humbly requesting your assistance in this very unspeakable and unprofessional act.

Nevertheless, as I researched your site, I also realized that there were many other complaints made by other consumers who went through the same thing I went through. As many explained on their comments, this company does give you a trial period, for instance, their comments states 30 free trial, but then the consumer only has 17 days to try out the product and return. In addition, it took two weeks for me to get my products after calling several times, then a week and half after that the company was charging my checking account using their own check number and both were the same check number # 999 for the both amounts they withdrew on October 21, 2009. The amounts were $79.95 each. A total of $159.90, which I am still waiting to get reimburse and will not stop until I do. Hopefully, with your agency’s assistance and other agencies I have written to such as the Better Business Bureau and hopefully the Attorneys General Office. Thanking you I shall remain for your immediate response to this matter as this case has taken over 4 months to resolve and to no avail, because every time I call I speak to a different representative who continues to give me a variety of different excuses and or talking to me with an attitude.

Should you require additional information, please feel free to contact me at 646-578-6344.

Respectfully,


Angela Blanco