We bought two "designer leather sofas" from SCS Basildon, which took an extra month to arrive, were scratched and dented when delivered and one of the "leg rests" is twisted out of shape and does not match the other unit. The upholsterer arrived to remove the dent (3 weeks later) with a paint stripper gun, which burnt the leather. (he blamed our "Air Conditioning!!) Within two weeks of very light use, (there are only two of us) the leather stretched like a bag around the back rests, the arms stay dented if you rest your elbows on them, and the seats look like they are 20 years old. There is no "bounce" in any of the units and like others we were told to plump them...I have never known anybody have to plump a leather sofa. The upholsterer told us "it was because we sat on them and watched TV", and that the foot rests "won't match up as they are all seperate" and thet "people liked the worn in look", and "this was the wrong choice for us if we wanted to use it daily"...I nearly threw him out the door. Plus a decorative arm was 4cm out of line...we are now at war with SCS!

Bought a 4 seater sofa, arm chair and swivel chair from SCS in July 2010. When we had, had the sofa for approximately a month we noticed the covers were saggy and the seats had large craters in them. We call SCS customer services who sent round an engineer to assess the suite. He said it was due to the filling which was luxury fibre – this was new to us! He informed us that we needed to plump up the cushions and smooth them over weekly, had we known this we would have picked a sofa which was foam-filled and we would only have to turn the cushions regularly. When the paperwork was sent to us a week later it said we needed to plump and smooth EVERY DAY! We continued with this however the sagging and craters did not improve, as soon as sat on the crater re-appears. We called customer services who would not discuss over the phone as an engineer had visited so we now had to put everything in writing!!! We wrote outlining our problem and received a letter fobbing us off saying there was no problem, so we called the name on the letter. The man was really rude admitting there was an issue and a “massive crater forms when sitting on it!” He then laughed at my husband. We contacted trading standards who agreed it was not fit for purpose and told us what to write, we did this and were fobbed off in response yet again! Trading standards advised us to contact the ombudsman who agreed with us again but as SCS aren’t registered with them they could do nothing. SO after 6 months of owning the suite we have had to pay personally to have it re-filled with foam cushions!

As a young, first time sofa buyer i think the service of SCS was absolutly disgusting! i went into the store with a plan of exactly what i needed. my partner bought a sofa from them a year before and i finally had enough money to buy a matching chair, when i described the fabic and gave them the name of the sofa, they insisted they dint do that range anymore and lead me to another chair which was leather and bright red! i told them i was only looknig for that exact chair and only as i was walking out the door they decided to tell me they could find me one from the factory.after a 10 minute conversation with the factory (which was held in a diffrenet room to myself!) they came back and advised they could get me one, which i was thrilled about, untill they told me the price...£700. i had seen the same style chair on the way in with different fabic for £300. in the end they convinced me to buy this chair and advised it would take 3months to make and deliver. after 6MONTHS, i went into the store everyday and the assistant actually said "trust me thats not long.." i couldnt belive my ears, finally 9months later my chair arrived and i made a huge complaint, but havnt heard anything...(suprise) i am happy with it and had no problems but the actual stress of buying it hasnt given me anytime to enojoy the thing!!! SCS ARE RUBBISH AT CUSTOMER SERVICE!!!

Bought a 3 seater and recliner chair from SCS, Livingston it got delivered just before xmas 2009. I noticed lately that there was trim stitching loose so phoned SCS they sent out an upholsterer to look at it who said it had been cut. Was he having a laugh there is only myself and my husband in the house but he was adamant that we caught it. I don't think so this has been a loose thread that over the couple of months we have had the suite has came loose. Now SCS are wiping their hands off it and I now have all the bother of writing to their head office and getting another upholsterer to look at it. I am also threatning to stop my payments to the suite as I have only paid 2 payments to this. Their after sales service is absolutely rubbish even though the suite has a 12 month guarantee they are doing nothing about it. It is time this company was stopped in their tracks. Why should I have all the bother of this when it is only 2/3 months old.

Ive have just finally finish a year and a half battle with SCS Sofas.
The short story is:
First material couch started to come apart at the seems on b0th sofas (even a 2 seater which is never used), had numerous repairs.
Finally managed to get a replacement sofa, decided this time to get a leather one - one delivery both sofas were damage. SCS were originally refusing to send me a new sofa and were insisting on me having a repair!! My answer was i may aswell bought a second hand sofa.
Really cant believe the cheeck of this comapny - there next tack tick was compo! ha well that was a joke, i'd recieved a letter from there head office a few weeks earlier after i had send them 3 letters complaining about the amount of days i had taken off to allow repairs/inspectors etc (lost over £700 in earnings ive had that many days off) and there letter stated they do not offer compensation. So now they offered me comp of £80 wat a chuffing joke £80 i laughed at her and said not a chance, I then thought stuff the company i would rather sit on the floor, I have made them collect the sofa and I got a full refund and I would never recommend anyone getting a sofa from there.
So now looks like i'll have no sofa for xmas i'm hundreds of pounds down in earning, were a young couple this is our first home and we really saved for that sofa and to be treated like we have bee i think its discraceful!!