I was extremely disappointed with the poor service my family and I received at Seaworld San Diego. My husband, daughter and I stood in LINE and bought our Platinum Passports. I asked for our guest passes that were promised on the website but was disappointed when I was told I would have to pick them up at Guest Relations, inside the park. We had to go stand in another LINE at Guest Relations inside the park to get a refund on our parking that is included with the Platinum Passport and were told at that time, the small cards that said they were to be redeemed at Guest Relations were the guest passes.

Tuesday, July 11, 2006, my daughter and I returned to the park with my 7 year old niece as our guest. We waited in LINE to get our bags searched. We stood in an entry LINE and tried to use a guest pass for my niece to enter at the gate. We were told we had to redeem the pass for an entry ticket at a ticket window. We stood in the passport ticket LINE but were told we could only redeem the pass at the Will Call/Travel Voucher windows. Then, we found that LINE and waited another 40 MINUTES to redeem it for the pass. After that, we had to stand in the bag search LINE AGAIN and the entry LINE AGAIN. By the time we entered the park, approximately an HOUR after our arrival, we were too late to see the new “Believe” show that we came to see and could not stay late enough for the next show. The children were very disappointed. Trying, with so much delay and difficulty, to get what I had already paid for set a negative tone for the whole day.

A Seaworld employee did try to be helpful when he saw us standing in the long line while wearing our Platinum Passports. However, I was very shocked when he suggested I should abandon my young daughter and 7 year old niece by leaving them standing, UNSUPERVISED, outside the entry gate so that I could go in the park and stand in a line that might be shorter to redeem the guest pass for an entry ticket. Child Protective Services may be interested if this is the standard policy!

Standing in line 7 times for a complimentary entry ticket is NOT WORTH THE BOTHER. Seaworld ignored my complaint when I finally got to the correct window and would not let me speak to a supervisor. Seaworld ignored my complaint when I contacted them by website. We have had annual passports several times over the years and never had such a horrible experience. BUYING A SEAWORLD PASSPORT IS NOW A WASTE OF MONEY.

Company details:
Sea World, San Diego, California, United States of America (Owned by Busch Gardens)