I have got to tell you, there cannot be a more disjointed and disfuctional company than A&E Factory Services!
I for one, based on past experiences with 'so called repair' services that they are supposed to provide, will NEVER buy one more product from Sears!!!

Sear use A&E solely for their repair work.
We have bought a Washer and Dryer from Sears, that needed repair work on and sure enough, it was A&E ...
This was my first experience with A&E and yes, sure enough, they showed up as last call of the day - After we had to wait in all afternoon. - and the one thing you should keep in mind, is no matter how much detailed information you give when you call to set up an appointment, their first technician visit will be to simply look at the product and make their decision on what's wrong.
They'll order replacement parts for say a week later to come back and repair it.

You then hope they show up a week later to fix it.
Oh and a word of warning, if they do come and fix it, for your own benefit, before the guy leaves ... Make sure the product DOES still work! Because once the guy leaves, even if he's forgotten something in putting it back together. You'll have to reschedule another appointment for him to then come back and put it right!!!

Since the washer dryer instance, we had the same problem with our Fridge Freezer ...
Then more recently over the past 3 years, our Maytag Dishwasher has had product failures 6 times now!
The control panel on the front has burned out / failed 4 times. - The Lemon warranty only kicks in if it's 4 times in 1 year I'm told by Maytag!
We had a door leak.
We've also had another failure on it where they had to come out.

In the times Maytag have set up the repairs - Through A&E - the repair guys have come out and one time they didn't put the door back on properly, so it wouldn't latch shut!
Another time when they checked the broken panel, before replacing it, they stopped the machine mid program and fitted the new panel ... When we switched the power back on, I notice the lights were flashing on the front panel.
He tried to run the machine again and we couldn't clear the control panel. So he took the door off again, unplugged the panel for a few minutes. Reconnected the panel and it seemed ok.
We closed the door, tried to turn it on again and it started flashing again ... Wouldn't go off.
He now said he'd have to order a new repalcement control panel! - He's screwed it up, obviously!

My wife and I both work full time, so the only time we can get a repair guy out, is Saturday.
They give you a morning or afternoon, no specific time and we sometimes have to work Saturday mornings.
ThSo it has to be Saturday afternoon.
We have had our appointment cancelled, by A&E because another job somewhere is taking longer than expected.
We've even been told by 1 control center that the planned call is on, then we get another call to say, they can't do it today!
They don't even know what the other hand is doing!!!

I'm so insensed!
Last weekend, we had a family get together, but the guy was supposed to be coming out between 1 - 5pm. I told my wife to take the kids and go ahead and I'll join them once he's been.
At 3pm I get a call saying he's overbooked today, so he won't be able to make it! - I've had this story told to me about 5 - 6 times! - So we set the next appointment up for today. Again, 1 - 5pm.
I call A&E at 1.30pm to make sure they are coming and I'm assured it's on schedule.
I get a call 15 minutes later from Sears Routing Office to tell me, I had just forced an afternoon appointment today, 10 minutes ago!
I'm furious!!!
I said you're kidding me?!!
This was reschedule from last week because your guy couldn't make it last week.
I'm now told it next Saturday morning!
What absolute BS is this! Can you believe it?!

Maytag should improve their products!
They should also cancel warranty service work wth A&E!
Sears if they had any sense - Obviously not! - should do away with A&E and A&E should investigate some of their own practices and sort themselves out. They are clueless!

Alun Williams