I requested service to repair refrig. via Sears website 7/25/10,
Fridge is under warranty, First repair man, who came on 7/28/10, was not given appliance specs from Sears and billed me $420 to order new compressor. Attempt #2 came 8/5 - compressor shipped was a used one packaged as new so now I am set up for Attempt #3 set for 8/12/10, services man arrives after the scheduled time and is here until 7pm installing new compressor, by morning of 8/13/10, fridge is still not cooling, Called Sears customer service and resolution desk, Jackie-Sasha-Chase and then Linda failed to work with me and make their errors right...instead of working out a time on Saturday 8/14 when I am available, they insist they can only make this Attempt #4 service appointment when it is not possible for me to be present. This is not problem resolution, this is not good customer service and Sears says take it or leave it...it is not a concern to them. I have $420 wrapped up in this, which they say will be reimbursed back but only after the service is completed..whenever that will be... I have 2 case #'s 3217843 and 3243131 for what that's worth.