About 1 1/2 years ago, I bought a central air conditioning unit from Sears. I decided to go with Sears because of their "commitment". " Sign a Satisfaction Certificate - we are not finished until you're pleased as can be." " Relax you've chosen Sears: We're the nations largest provider of home improvements, now the rest is easy."

The job I received for over $7,000 was sub-standard. The ducts were run into wood bays which produces black mold, the system never cooled the house, one of the large ducts was run across the staircase and now is a safety hazard as people have to duck to go upstairs.

I have been complaining to Sears for 2 seasons now. They ignore me, until I make a pest of myself. Their project manager came out and admitted it was a horrible job, but I didn't like the alternative he had to offer me (which was to re-position the unit so that the duct ran through my living room and dining room without fixing the old holes or making a soffet around the duct), so I asked for my money back. They refused to return my home to the original state if they took out the unit, so I just asked for my money back and to leave the system and I would take care of it. They NEVER got back to me.

I had to pay $2300 to an outside contractor to fix the work they did to finally get the system working. They stated that the system was undersized and not put in correctly. They DID get it to work.

I filed with the BBB and initially got a call from their legal department. Sent them all my information (and I have lots), yet don't hear back from them in weeks.