Two years ago, I got a set of Craftsman cordless tools from Sears. Recently the battery charger became defective and I tried to buy another one.

After going to 3 different stores (including the parts and repair place) I was told that these tools were no longer supported by Sears and I could not obtain a battery charger. This means that I have a whole box of cordless tools that cannot ever be used again. These tools are only 2 years old for Pete's sake!!!! When I called the 800 number, I was told that the only thing I could do was to go to a Sears store and ask them if they could give me a discount on a new set of cordless tools. When I did this, I was totally embarrassed and humiliated by the sales manager. You would have thought that I was asking for one of his kidneys or something. I immediately left Sears and went to Home Depot where I spent over $500.00 on a set of Ryobi cordless tools. Sears has lost a customer for life.