I am an unlucky owner of the Oasis HE Washer & Dryer. I was a loyal Sears customer over my lifetime - washer, dryer, refrigerator, dishwasher, range, tires and more tires and car service for two cars...and more. But all that has changed with this terrible product and the horrible response thus far from Sears.

My last washer - a simple Sears model washer and dryer lasted 14 years and served me very well. My husband treated me to this extravagant purchase of the Oasis set and what junk. I have been unhappy with it from day one, but now it won't even complete the cycle, displaying error codes, the lid lock disengages, and when you press start, you are back to square one. Last night a load of laundry was destroyed because issues apparently left residual bleach in the machine - well over $200 of garments destroyed and now in the garbage. Even when it works, clothes are not even cleaned - often they come out with dry spots still on the garment. Underwear not even cleaned - I'd be better served by hand washing.

The dryer is little better - the door hasn't engaged for over a year now - I have to fiddle with it to get it to close. Now the dryer just runs and runs and runs, time doesn't go down. And the reward, the clothes don't seem to be drying.

About 2 weeks ago I called, sure that I had lemons on my hands - the customer service people responded in a way that suggested to me that I just had bad luck in getting a bad set of a good product. They would offer me no help except to arrange a service call, of course at my expense.

I was so frustrated I just gave up. Since then I have done research online and am so enraged to learn that Sears is well aware of the fact that the Oasis line is junk and defective - that thousands of consumers are unhappy and having trouble - that there is in fact a class action suit underway, urgings to complaint to the Better Business Bureau, and a recall. In reviewing the information, I found that my washer Model 110.27062602 Serial # CT4271881 was among the recall - researched further to learn that somewhere along the way they pulled the serial # back to CT35 or something.

Armed with the numbers provided online, I called the "Product Resolution" department - located in Texas - spoke with Antonia - badge 300063 and escalated to her supervisor Jeannette - badge #76355. Asked to speak to her supervisor, but she said she was unavailable, when I offered to hold as long it takes, she said she would not take the call. She assured me she would have her call - so far no call. That manager's name is Sandra - no last name, no badge. That should be easy to track right, Sandra at Sears. That's service???? This department confirmed that my number falls outside of the recall range, they did acknowledge that the range had been changed but could not explain why. They suggested I call "Customer Service" at 1-800-469-4663. From there it just gets worse.

Called this number, and got Liza - badge #654491. I waited 30 minutes on hold before being connected to Liza - I asked where she was located and she said it is agains t policy to disclose - probably not even in the US. Anyway, she said all she could do was arrange a service call at my expense. When I asked to speak to a supervisor, she refused to connect me. I then demanded, was put on hold, a little music and wala, a voice comes on the line, "Product Resolution, how can I help you?"...I am back to the Texas crew.

So next I tried the Store - in Watchung where my sweet husband was convinced I am sorry to say to spend a lot of money on this junk. The manger of the appliance department is Bridgette, she was no where to be found, not in the office, but the person said she has seen her today and would ask her to call me. So far no call.

So Sears, does anyone stand behind their product in your organization any more - does anyone care that you are loosing a life long customer across many product lines?? In addition to losing my business and that of my family, I am often asked for recommendations as a real estate agent. I am also a vocal and consistent contributor online - and am on my last nerve and ready to go viral with this "silent recall" situation.

So here is the deal Sears, I am putting you on notice - I want a washer and dryer that work, that clean and dry clothes, that do not destroy clothes, that successfully operate through cycles.

I will give you a short time to respond in a satisfactory way - and if you do not, I will sign every petition, do everything in my power to join class action suits or be part of new ones, make a formal complaint to the Better Business Dept in Illinois for your headquarters and in Texas for the "product response" unit, as well as locally here in New Jersey where we were convinced to buy this junk. I will voice my opinion online in every venue I can find. I will make it a point to caution everyone I know and all buyers I work with to avoid Sear's products. And I, a life-long customer and supporter of your company, will never, ever buy another product from Sears again.

You can reach me at 908-337-0943 (cell) or email [email protected].