I took a day off of work to get a delivery of a refrigerator on the evening of Thursday November 30th. I was sent a deficient product. I noticed on Saturday that my food had all spoiled and dripped that previous evening all over my carpet and kitchen floor. I lost about 2 hundred dollars worth of groceries. The refrigerator they sent me was broken and never blew cold air. I called customer service and was transfered many times. From appliances to delivery to maintenance all saying that they weren't the ones that were to help me. They continued pointing fingers at each other and no one taking responsibility. I even had people telling me that maybe I didn't know how to put the temperature on the fridge and in one case I was questioned accusingly as to why I waited so long. I got disconnected or hung up on twice. I was so furious I drove down to the sears and demanded to speak to someone in person about what was going to be done. I had one manager (leroy I belive) tell me he was going home in five minutes and could not help me. I waited 10 minutes for someone else to help and the options given to me was to wait 3 weeks for another fridge to come in or to get a repair man to come out and fix it my brand new fridge. I called maintenance and they told me I had to wait a week for the next available person. I was furious. I was sent a bad product and now I had to wait a week for someone to fix a brand new product that I had paid for. I asked to speak to a supervisor in which the woman Katrina whom I was speaking to transferred me to MORGAN. He was very antagonistic from the beginning, refused to give me his full name and told me they're was absolutely nothing he could do for me. That I was screwed with my food lost, they would not reimburse me, that I was screwed cleaning up the mess, and that I had to wait a week before my fridge would be fixed. When I hung up I asked managers at the store to give me a number to call to complain about the lack of service I was being given in which he replied "Its a country wide cooperation, they're is no one for you to complain too." When I said I was going to get a lawyer was when I was offered a tiny loner fridge that probably fits about a gallon of milk and cold cutts until the repair man would come out.