I am an employee of the "Nevada state Contractors Board" in Henderson, NV. I purchased a soft water conditioner for a rental home that I own. When the Plumber arrived, I was not there, my tenant was home. My tenant informed me that the plumber (Union Plumbing) said immediately that he could not install the water softener because the plastic tubing was 3/8" and it has to be 1/2". My tenant asked him how much it would cost to change out this tubing. The Plumber's response was $500.00. He then told my tenant that unless he had this $500.00 of tubing replaced, that "Sears" would not honor the warranty on the unit. My tenant called me immediately and I told him to tell the Plumber to take the water softener and leave, which he did. I then looked up Union Plumbing on our investigation system and he has numerous complaints against him. I went back to Sears and told the salesperson to send another plumber and informed her of all the complaints. They did send another plumber a few days later (Active Plumbing) . Active Plumbing was in and out of the house within 30 minutes, did great work and never mentioned anything about tubing. My tenant said the water softener is working great. When I came into my office this morning, I informed one of my investigators of the situation and told him that I was also going to send this e-mail to your company. I work in the Investigations Department and deal with contractors overcharging and doing unnessary work and ripping off homeowners every day. I thought Sears should be informed of this. You are welcome to call me at my office if you choose to, my info is as follows:
Janet Brinkley, Nevada State Contractors Board, direct work number (702) 486-1138 Thank you.