My wife recently attempted to purchase a washing machine at your Avon, IN store. When attempting to put the purchase on our Sears / Citi Credit Card, she was denied the use of the card because of "inactivity." Well, this was very humiliating and stressful.

We've been loyal users of Sears products for 50 years+. Never have we been so rudely treated by Sears i9n the past.

I realize that to hold down your overhead costs that you farmed out the "credit card" business to a bank -- real mistake. Their policies do not take "humanness" into consideration.

I don't want to deal with Citibank, I want to deal with Sears! If you won't run with the ball, I might have to stop using your services altogether.

Please get this "inactivity" issue resolved, soon.

Credit Card Account# 5121079618312323; Exp 08/11 (2 years from now!!!)

I shouldn't have to worry about whether I use the Sears Card or a Visa Card or a Master Card when shopping; this is a personal choice of mine, not Citibanks.

Thanks for your attention,
Edward A. Morton
8438 Northern Drive
Avon, IN 46123

Email: [email protected]