Sears Craftsman lawn mower

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Category: Home & Garden

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California, United States

Sears Craftsman lawn mower Reviews

customer57 May 15, 2011
false advertising for warranty
I purchased a $400+ gas push mower, with key start from Sears and 2 weeks later received mail soliciting that I could buy extended 3 year warranty for 114.99...
if I called 800 366 2320 by May 30 1011. I called on May 15, and the phone operator said he could not honor this price, that I would have to pay 100.00 more. Long hold waiting to speak to supervisor, who finally got on to say, that I would have to mail in the payment, they could not honor that price by phone ... (the Ad said to Call by May 30 to get the price!)
I asked to speak to anther supervisor, While waiting I said I was noticing the google searches for class action law suits citing fraud in Sears Warranty solicitations...

Here's the thing. While on hold to speak to someone.. I waited 5 minutes and called the same number. ( on my second phone cel phone) Got a different person on the phone and had no problem to get the warranty at that price using the same phone number. Go figure.

Way to go Sears.

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