I have had my mower for one whole year and have only been able to use it ten times due to it being a total lemon! On delivery day (August 09) the battery was dead and so the drivers had to jump start it with my truck, when I went to use it a week later it wouldn't start so I called the store where I purchased it to be told I would have to get a service call (note the blades hadn't even touched the grass yet), I went into the store and persueded the manager to get someone from the store to come out, OK so new battery installed. In May I had to get a service call as the battery was dead again! only to find out that the starter and regulater were faulty, waited a week for the parts to arrive and have them fitted. Here we are in August and the lawnmower doesn't work again! this time the engine keeps flooding, when I called the service dept I was asked if I had checked the spark plug, had fresh gas and the oil was good, all had been checked and a call was booked for two weeks later only to get a call on the service day ten minutes before they were due to say they couldn't make it and I needed to reschedule, I have just come from the store were I purchased the mower and was told that an engineer needs to come out four times before I can get a replacement lawnmower! good job I purchased the extended warranty even though it has a two year repair or replace. I will never again purchase anything from Sears the customer service is terrible and so are the products they sell.