I bought a GE Profile fridge in 6/2008. From the get go we had issues with it not staying cold, spikes in temp in both the fridge and freezer, and occasional frost on the food in the freezer. GE came out twice, and Sears 7 times from the time I bought it until 5/2010. Right before the year warranty was up I complained to Sears that they still hadn't fixed the fridge, the problem was still occurring, and they said they'd extend my warranty another year free of charge (until 6/2010).

Well, last week the Sears repair man came and deemed the fridge unrepairable as the cabinet (structure) of the fridge was bent and not level, so we'd never get a solid seal. This was the root cause of all of our problems (fridge running all the time, shutting off completely, spikes in temp, and frost on food). I'm told by the repair man and someone at "OneSource" that Sears will call me with a "code" to take to the store which will enable me to pick out a new model of comparable features.

I have a french door bottom freezer, stainless, 25 cu ft, with water in the door, GE Profile that was in the low $2K range when we bought it. The comparable model today is $2, 200. They made it clear before they called me with the "code" that it didn't matter what I paid ($1, 000 or $5, 000), that it would be replaced with a comparable model if that model sold for $2, 200. So I got the call yesterday with my "code" and the news that they're maxing my replacement credit at $1, 500. So they want me to pay another $700 to make myself whole when it's clear that I had a defective product from the word GO that THEY couldn't diagnose until nearly 2 years later. This is all aside from the fact that we've discarded at least $500 in food because of these problems.

Does anyone have the hotline number to the head honcho in Chicago!? This is unacceptable and my local store won't do anything for me.