The door handle fell off on my Kenmore refrigerator that I bought from Sears . The manual doesn't explain how to remove the handle so that it can be fixed. I arranged a Sears repair visit, and the technician charged $127 for less than five minutes of work. All he had to do was to jam the door handle up off the holding flange. The charge should have been limited to the $75 service call.

4 years ago we purchased an oven from Sears which carried a warranty for 4 years. We got our final on our home 2 years ago at which time the Kenmore oven was installed. The oven quit working Feb. 29th with an error code on the oven door. I called Sears and asked for a technican but they would not connect me to one since my warranty had run out. I told them I only wanted to know what this code meant since it was not listed in the manual that came with the oven. I called again the next day and asked again to speak to a repairman and they refused to let me talk to anyone unless I made a service call appointment. They told me to log onto their sight and download a manual and that should answer my question. I did so, and got the same manual that I had in my hands. I called again on the 3rd day and had to make a service call appointment in order to get any help. When I talked to the lady she still would not let me talk to anyone about my problem. She immediately told me that there would be a fee. $65.00 plus labor and parts or pay $129.00 plus parts, or extend my warranty. If I knew what this error code meant, I would be able to know what I could afford. Would it entail parts? Was it just a simple adjustment over the phone? Did I have to replace the oven? They didn't want me to know what I was going to face. I was so upset I just chose to pay the $129.00 and hoped for the best. The repairman showed up the next day, (not even at the scheduled time) and worked on my oven. He pressed 2 buttons and the oven was working. He was there about 15 minutes. This could have been taken care of over the phone. But because I had no more warranty, I was not considered a customer of Sears anymore. I don't mind paying for service if needed, but I should have only been charged the $65.00 since no parts or substantial labor was done. He insisted on collecting the whole $129.00. I was overcharged $64.00. If they believed in good customer service, this could have been handled over the phone in a matter of seconds. We will never buy another product from Sears again.

I purchased a new Kenmore refrigerator on March 30, 09 (model #4664812)for $439.99. The refrigerator died in June requiring a new compressor to the tune of over $700. Well it DIED again last week. They have to repair it again and will not replace it.

We've contacted the store, they refuse to help. Should've bought the extended warranty. I guess we are fools to expect a refrigerator to last more than six months!!! We've contacted various people at the 800 number to no avail. They said we must proceed for the new part to repair the unit.

Is this crazy? Kenmore used to have great products, which is why we bought it. No wonder Sears is having so much trouble. Lousy products and customer service.

Sears repaired my otr microwave & left a small crack on the glass door. I have been complaining since it happened, & no one will acknowledge that I have turned this in!!!

I too have a Sears Kenmore range which I haven't been satisfied with it since I bought it. The range takes forever to preheat and then it doesn't maintain the heat that it's set to. Today the bottom element burned out and I see this is a very common problem. Luckily I was in the kitchen when the fire in the oven started so I turned the oven off. The breaker was thrown so no major damage was done. This range has been a BIG disappointment. I won't buy another kitchen appliance from Sears. I've always had GE but thought I'd try Sears this time, which has proved to be a big mistake.