This process started on 3-12-09...I contacted Sears Parts direct to order a replacement water filter for my Kenmore side by side refrigerator. Up until now I have NEVER had a problem with replacement filters. I was on=line ordering the part while talking to a live person on the phone to make sure I got the correct part for my refrigerator.

I also ordered a dairy door replacement... $90 al together.

3-17-09 The part arrived and they were so poorly packaged the filter had come out of the box and rattled abound so much it cracked the dairy door. I contact them again and informed them of the cracked door and also inquired about the filter I had been sent. At that time I was informed that the filter was a substitution and that I would need an adaptor to make it work for my refrig... I told them that it would have made nice if I had been informed of the need for an adaptor when I purchased the filter. They agreed and I asked for the filter to be sent FREE of charge, they agreed and sent a replacement dairy door and adaptor.

I received the adaptor with no instructions and proceeded to replace the filter, mind you I threw out the old filter when I got the new one.. Now I have no filtered water and oh no ice because the water for the ice maker goes through the water filter...

THE FILTER DOES NOT WORK EVEN WITHT HE ADAPTOR!!!.. I called sears again htye were going to do research on the parts to make sure they were indeed correct part. This research process was to take 5-10 days according to the rep. I place the research order on 3-25-09. Well I contact sears today 4-9-00 to discover that they had no record of a research request. process started all over agin. I have no filtered water and we have been purchasing ice for nearly a month now. sear apologized and offered to sent a service person out at a charge of $70.00 plus parts... at this point I am desperate and schedule the call for 8 am - 5pm all day wait. They are suppose to come tomorrow to TELL ME THE PART IS NOT CORRECT at a charge of $70.00

Sears should send the repair person out FREE of CHARGE and stp putting ONCE LOYAL customer through the ringer!!

I bought a Sears Kenmore side by side model # 56546400 based on the Consumer Reports recommendation. I did not have it home a week and the first Jabil controller board burnt out. They replaced that, but 20 months later, it burnt out again. The repairman said boards almost never burn out...so what are the statistical odds of it happening to my refrigerator. He wanted to blame the home's electrical system, but the refrigerator I have prior survived 15 years without a problem. Now, Sears wants $350 to fix the board and/or $160 a year to guarantee I won't have this problem again. What kind of business are they running and what happened to the Sears that used to stand behind their products?