Called Sears Home Services on my Kenmore washer - leaking and still under warranty. Tech came out - was very professional and polite. Ordered parts and set up two week follow-up visit to install parts. Another tech came two weeks later and installed the parts. Told me to use the Clean cycle. So as he walked out the door, I ran a Clean cycle. Washer still leaks. I called Sears Home Services and got someone from some other country who told me that she sent the issue to the routing department and that someone would call me shortly. I waited over 2hrs and called back. I got some bimbo, again from some other country who told me the same thing. I told her that it already went to their routing department and that no one has called me back yet. I wanted someone to come back that day to fix the problem. Her response was "Please let me send this to the routing department and they will call you back". Four hours later I decided to try their online Chat. I got the same response - "I will send this to our routing department and they will call you shortly". I asked to speak to a manager and was told there was no manager available. I asked for an explanation as to why the routing department has not called me yet. The guy on the other end would not even respond to that question. Instead, he told me that he was sorry that I was having such a problem and that Sears valued me as a customer and did not want to lose my business. Well, guess what!!! I don't normally do business with Sears because they have such terrible service and do not intend to purchase anything more from Sears. My washer still leaks and no one from Sears Home Services or their Routing department has called me back yet! This is how a company - one that is losing market share in bucket loads on a daily basis - treats their current customers? They obviously do NOT care!!!