I read the complaint from the gentleman who bought several appliances from sears. I was warned by friends and family that sears really was bad at getting the order right the delivery right etc. I have been living overseas with my husband who is serving the USNavy in Spain and I bought a new home and wanted to get things together before my family arrived back in the states. My experience with sears was horrible, they where rude in the store, delivered the wrong merchandise twice and on the third try delivered damaged merchandise.

I have yet to be compensated for the total lack of customer service and no one and I mean no one says they are sorry for the mess sears has made. I have tried calling and get the run around constantly. I have tried getting the phone # for Edward Lampert the #61 on the US's richest men but he apparently with his entire board and upper mangers don't talk on the phone (this information I received from Shirley at Corporate HG. She told me they have done all the talking on the phone for the day they where going to do.

All I want is for someone to acknowledge the problem, resolve it and tell me that they will compensate me for all my time and inconvenience. Apparently Sears Upper Mangers, and Boards think the rest of us in the US don't work or our time is less valuable then theirs, because I know they surely wouldn't tolerate the kind of customer service I have received from Sears

I will not be purchasing anymore items for my home from Sears and I recommend to all other to do the same. Boycott SEARS until they start having more respect for the loyal customers and begin to make management more accountable for those errors.

Sears Board members and Mr. Lampert, perhaps you better start taking these issues and problems more seriously. My recent visit to sears indicated you have very little business to begin with, you really can't afford to lose more customers, Or maybe you don't give a darn, Sears goes belly up the only people who suffer are you employees, that I am sure are underpaid and overworked. Management might think about spending more time working with customers and employees alike so they actually know where the problems are in the store.