I had a scheduled appt on aug 10, repair technician came stayed two hours to fix part. he realized it was not right part. he ordered another part, it was suppose to be in on fiday, so we scheduled another appt on aug 17, the part did not come in till tues aug18, we rescheduled for thurs 20 aug was no showed, they scheduled me for an appt. for the 25 aug which i had no recognition of until late, plus i had to work anyway. now they are coming on the 31 aug between 8-12am. i already paid for cost of repair and the part, but have not recieved the proper concern by your employees for the time i missed off work and being self employed. after this tv is fixed, i will not ever use sears again for anything. your empoyees have not communications skill between them, to give the proper customer service need, to provide the service to your comsumers. your might have a big company, but one of these days its gonna bite ya. I've notices you lost alot of customers already. if you cannot handle the load you need to hire more people. laura delaney palmerlake, colorado 719-510-1608 I will be writing better business dept on this situation also.