When I purchased the treadmill there was a key present along with the cord for the mp3 player connect on the treadmill. Upon delivery the cord for the mp3 was missing and the key was not the right one. Hence the machine is not working because there is no key to turn it on. When I called the store the manager Kendrick Williams was very rude and did not care about my business. He decided instead of having the key delivered to my home, I should just return the product. I asked him for the phone number to the corporate office and he purposely gave me the wrong number. I called back an talked to a Lupe Gamiz the store operations manager, who was the only one who was willing to help. However, still not able to do anything. I finally got the proper number to corporate and talked to two people in their retail customer service center (complaint department). The first lady was very rude and I ended up talking to a Kiera emp# 80709. Who basically told me that I should just "return my piece of junk". I asked for the CEO (Bruce Johnson) which no one will let you speak to him because they do not care about customer satisfaction, only about making money. I was even told by Carol in the executive complaints department that "If you were to write a letter to Mr. Johnson it would only get sent to me and I would just call you to let you know we got your letter." Carol in the executive complaints department was uncaring as well. She basically told be that I could wait two weeks for the parts and take a $50 credit or return the product. I have already waited five days for this product to arrive at my home. Waited two hours for the delivery to get delivered and spent over two hours on the phone with sears terrible customer service. The delivery people decided to leave without my signature for the products. When calling the to let them know they need to take these products back to the store they said "no". I called the delivery department who decides I need to be their storage company for the night because they will not pick the item up today. Telling me I will have to wait around tomorrow again for the delivery team to pick up. On top of the everything I found practically the same item in the Sports Authority magazine for cheaper. So in the end i should have just checked out other stores. Especially since SEARS has so many complaints about their service and their products.

I would just tell anyone who wants to shop at SEARS to think twice. There are better and cheaper stores with better customer service. Plus the CEO or his or her secretary would be willing to talk with you if there was a complaint that escalated to that point.

April
Angry, Disappointed, and Will Never be a Sears Returning Customer